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Customer Support Supervisor

Closing: Aug 13, 2024

28 days remaining

Published: Jun 19, 2024 (28 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
  • A minimum of Bachelor's Degree in related field.
  • Minimum of three (3) years cognate work experience with at least two (2) years within a reputable and structured business environment.
  • Working experience with CRM systems.


Responsibilities
Requirements
  • A minimum of Bachelor's Degree in related field.
  • Minimum of three (3) years cognate work experience with at least two (2) years within a reputable and structured business environment.
  • Working experience with CRM systems.


Duties

  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Devise ways to optimize procedures and keep staff motivated
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

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