Entry - Level Tele - Collections Officer

Requirements

• Minimum Qualification: B.Sc / HND
  
• Post-NYSC
  
• Candidate must be within the age of 21- 33 years
  
• 0-2 years experience intel-collections, telemarketing, sales and Customer Service will be an added advantage
  
• Strong Written, Communication, and Negotiation Skills.
  
• Strong command of English Language and at least, one other local or international language.
  
• Agile, Teachable, and willing to learn.
  
• Ability to collaborate with a team in a fast-paced environment.
  
• Attention to detail and strong Listening skills.
  
• Persuasive, sales / marketing, and analytical skills will be an added advantage.
  

Requirements

• Minimum Qualification: B.Sc / HND
  
• Post-NYSC
  
• Candidate must be within the age of 21- 33 years
  
• 0-2 years experience intel-collections, telemarketing, sales and Customer Service will be an added advantage
  
• Strong Written, Communication, and Negotiation Skills.
  
• Strong command of English Language and at least, one other local or international language.
  
• Agile, Teachable, and willing to learn.
  
• Ability to collaborate with a team in a fast-paced environment.
  
• Attention to detail and strong Listening skills.
  
• Persuasive, sales / marketing, and analytical skills will be an added advantage.
  

Job Description

• Manages recovery of overdue loan
  
• Contactingcustomersdaily/weekly and informing them of their overdue loans
  
• Following up with customers daily / weekly on previous payment redemption date
  
• Advising customers on the best payment options and negotiating suitable payment plans.
  
• Thoroughly understands assigned portfolio and product
  
• Responding to customer queries and escalating accordingly
  
• Maintaining accurate, up-to-date customer account information
  
• Reporting accurate customers to feedback daily/weekly