Experience Officer - Uselu

Education and Work Experience

• Minimum of Bachelor's Degree or HND in any relevant discipline
  
• Minimum of two (2) years of cognate experience in Customer Service / Care.
  

Skills and Competencies:

• Excellent Customer Service
  
• Effective Written and Verbal Communication
  
• Computer Literacy
  
• Exceptional time management.
  
• Problem-Solving Skills
  
• Neat and Professional Appearance
  
• Outstanding interpersonal skills.
  
• Ability to Stay Calm Under Pressure
  
• Organized and Detail-Oriented
  
• Able to Work a Flexible Schedule.
  

Education and Work Experience

• Minimum of Bachelor's Degree or HND in any relevant discipline
  
• Minimum of two (2) years of cognate experience in Customer Service / Care.
  

Skills and Competencies:

• Excellent Customer Service
  
• Effective Written and Verbal Communication
  
• Computer Literacy
  
• Exceptional time management.
  
• Problem-Solving Skills
  
• Neat and Professional Appearance
  
• Outstanding interpersonal skills.
  
• Ability to Stay Calm Under Pressure
  
• Organized and Detail-Oriented
  
• Able to Work a Flexible Schedule.
  

• Sell bus ticket at GIGM terminals to walk in guest
  
• Make and/or change travel reservation for walk in guest using the online booking system
  
• Create and maintain guest reservation records
  
• Announce arrival and departure information using the public address system
  
• Assist in guest luggage check in
  
• Ensure customer complaints and emergency concerns are escalated to the appropriate quarters
  
• Adhere to the company’s policy on guaranteed reservations and no-shows.
  
• Promote goodwill by being courteous, friendly and helpful to guests, managers and fellow employees.
  
• Resolve service problem by clarifying the guest complaint via phone, email and in person
  
• Forward booking/traveling reschedule request to the concerned unit
  
• Serve guests by providing service information related to travelling schedule, fare and payment
  
• Promote the online booking, app downloads and other products and services of the company to customers.