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Customer support, client care Jobs in Nigeria

31

jobs

Moniepoint Incorporated

Customer Success Representative

Lagos, Nigeria

IO Furniture Limited

Customer Relationship / Project Manager

Lagos, Nigeria

Fastest Cakes Limited

Customer Service Officer

Lagos, Nigeria

LemFi

Quality Assurance Specialist, Customer Support

Lagos, Nigeria

Airtel Nigeria

Customer Service Application Subject Matter Expert (SME)

Lagos, Nigeria

People Capacity Management (PCM)

Client Relationship Officer

Lagos, Nigeria

DemyHealth Clinic and Genomic Medicine

Lab Customer Service Representative

Lagos, Nigeria

MTN Nigeria

Team Lead - Client Success Partner ME East

Lagos, Nigeria

Fastest Cakes Limited

Customer Service Officer

Lagos, Nigeria

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Niger Foods

Service Centre Supervisor

Lagos, Nigeria

Customer Success Representative

Closing: Apr 12, 2024

15 days remaining

Published: Mar 28, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualifications
  • Bachelors Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Ore, Ondo State, Nigeria
Responsibilities
Qualifications
  • Bachelors Degree
  • Proven customer support experience or experience as a Client Service Representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Must be resident in Ore, Ondo State, Nigeria
  • The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
  • The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customer's experience can be further optimized based on analysis of the issue log or customer requests.

Duties

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

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