Closing: Dec 6, 2023
6 days remainingPublished: Nov 16, 2023 (14 days ago)
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Job Summary
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Requirements
To excel in this role, you should meet the following criteria:
- University Degree in any related field.
- Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
- Proficiency in Microsoft Excel.
- High self-motivation with strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus.
Responsibilities
Requirements
To excel in this role, you should meet the following criteria:
- University Degree in any related field.
- Minimum of 1+ years of experience in consumer loans operations and merchants, directly handling delinquent clients and resolving problem situations.
- Proficiency in Microsoft Excel.
- High self-motivation with strong interpersonal skills.
- Excellent verbal and written communication skills.
- Strong analytical and problem-solving skills.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus.
As a Field Collections Officer at FairMoney, your key responsibilities will include, but are not limited to:
- Conduct regular field visits to engage with defaulting customers(Agents and merchants), utilizing telephone, emails, and other legal means to demand payments on overdue accounts.
- Maintain a detailed daily activity log, tracking metrics such as the number of calls, right-party contacts, promises to pay, and fulfilled promises to pay.
- Verify information on overdue arrears and initiate daily follow-up calls to address outstanding issues.
- Negotiate and establish effective payment plans and settlements to prevent accounts from further delinquency.
- Track payments by diligently following up on pending promises and ensuring timely resolution.
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