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Front Desk Officer

Closing: Sep 7, 2022

This position has expired

Published: Aug 10, 2022 (2 months ago)

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A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.




Responsibilities

A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.




  • Manages day-to-day operations, ensuring the quality, and standards and meeting the expectations of the customers on a daily basis.

  • Develops specific goals and plans to prioritize, organize, and accomplish your work.

  • Handles complaints, settle disputes, resolves grievances and conflicts, or otherwise negotiates with others.

  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

  • Ensures that regular ongoing communication is happening with employees to create awareness of business objectives and communicate expectations, recognize performance, and produce desired results.

  • Understands the impact of the department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.


Requirements

  • Front Office experience in the hotel, leisure, and/or retail sector

  • Strong commercial/business awareness and demonstration of sales capabilities

  • Calm, organized work ethic with the ability to prioritize and meet deadlines

  • Excellent supervisory, inter-personal, and communication skills

  • A passion for delivering exceptional levels of Guest service


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