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Closing: Sep 30, 2022

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Published: Sep 2, 2022 (24 days ago)

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We are currently looking for a front desk officer to manage online, one on one and over the phone complaints, assistance and reservations.

Responsibilities

We are currently looking for a front desk officer to manage online, one on one and over the phone complaints, assistance and reservations.

RESPONSIBILITIES

  • Manage online, phone and in-person room reservations.
  • Welcome guests, check them in, Take payment from customers, Respond to guests’ issues and complaints in a friendly, timely manner.
  • Explain local amenities and attractions to guests.
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs.
  • Assist customers with the planning of special events.
  • Arrange specialized services for VIP customers.
  • REQUIREMENTS
    • High school diploma or GED, At least two years of customer service experience, One year of front desk experience in the hospitality industry.
  • Excellent verbal communication skills. Availability to work shifts, including evenings, weekends and holidays.
  • Familiarity with resort check-in software. Ability to solve client issues in a friendly and timely fashion, Friendly and welcoming demeanor.

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