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Closing: Dec 14, 2022

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Published: Nov 16, 2022 (19 days ago)

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A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies. He or she will generally be  responsible for welcoming / attending to organization’s clients and visitors in the most friendly and professional manner deploying effective customer’s services skills. He/ She will also be responsible for the smooth-running and professional outlook of the organization.


Responsibilities
A Front Desk Representative is a professional who is the first point of contact for all customers of a business. They greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies. He or she will generally be  responsible for welcoming / attending to organization’s clients and visitors in the most friendly and professional manner deploying effective customer’s services skills. He/ She will also be responsible for the smooth-running and professional outlook of the organization.


Front Desk Officer job description should contain a variety of functions and roles including:

  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and take down messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and files.
  • Oversee the office budget.


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