Front Office Manager

Requirements

• Minimum of HND / B.Sc in Hospitality Management or relevant fields.
• 3 - 7 years of proven experience in a similar role.
• Experienced with hotel management software applications
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.

Requirements

• Minimum of HND / B.Sc in Hospitality Management or relevant fields.
• 3 - 7 years of proven experience in a similar role.
• Experienced with hotel management software applications
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all guest questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.