Closing: Nov 24, 2023
This position has expiredPublished: Nov 10, 2023 (20 days ago)
Job Requirements
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Job Summary
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- Bachelor's degree in finance, business, or a related field.
- Prior experience in fund transfer or a related financial role.
- Strong knowledge of financial regulations, including AML and KYC requirements.
- Proficiency in using financial software and systems for fund transfers.
- Excellent attention to detail and accuracy in handling financial transactions.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
Responsibilities
- Bachelor's degree in finance, business, or a related field.
- Prior experience in fund transfer or a related financial role.
- Strong knowledge of financial regulations, including AML and KYC requirements.
- Proficiency in using financial software and systems for fund transfers.
- Excellent attention to detail and accuracy in handling financial transactions.
- Exceptional communication skills, both written and verbal.
- Strong problem-solving and analytical abilities.
- Treatment of erroneous transfer, fraudulent and non-receipt of fund
- Placing hold on funds based on erroneous and fraudulent transfer
- Attend to all queries from clients on dispute issues and ensure they are resolved promptly
- Management of DRS process and portal.
- Engagement with other banks NIP and Compliance team for resolution
- Ensure customers’ complaints are properly reviewed before engaging the banks.
- Reviewing the settlement report against funds in customers’ accounts,
- Follow up on the status of all transactions treated to ensure that they are all successfully processed into beneficiary’s accounts.
- Engaging NIBSS for status confirmations of claims
- Maintain a proper record of all transactions disputed.
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