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Published: Jan 24, 2023 (7 days ago)

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: Ikeja, Lagos

 Job Description

  • We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.

Requirements, Skills and Qualifications

  • OND, NCE / B.Sc In any Hospitality or any relevant discipline
  • 2+ years of customer service experience.
  • Male preferably
  • Good- looking and attractive personality
  • Certificate or diploma in hospitality advantageous.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills. 
  • Computer knowledge: Basic knowledge of computers is required to check in guests, create invoices and manage online bookings
  • Communication: Officers are expected to use active listening skills to understand the individual needs of each customer and also use non-verbal skills to identify a guest's satisfaction or dissatisfaction with their stay
  • Customer service: Front desk Officers work with guests when checking in, checking out and when guests request information from the front desk.
  • Problem-solving: Guests will often come to the Hotel Front Desk Officer with problems. The ability to identify and overcome a problem is paramount for every Front Desk Officer.
Responsibilities

: Ikeja, Lagos

 Job Description

  • We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.

Requirements, Skills and Qualifications

  • OND, NCE / B.Sc In any Hospitality or any relevant discipline
  • 2+ years of customer service experience.
  • Male preferably
  • Good- looking and attractive personality
  • Certificate or diploma in hospitality advantageous.
  • Exceptional interpersonal skills.
  • Excellent written and verbal communication.
  • Good time management and organizational skills.
  • Conflict resolution experience.
  • Patience and good listening skills. 
  • Computer knowledge: Basic knowledge of computers is required to check in guests, create invoices and manage online bookings
  • Communication: Officers are expected to use active listening skills to understand the individual needs of each customer and also use non-verbal skills to identify a guest's satisfaction or dissatisfaction with their stay
  • Customer service: Front desk Officers work with guests when checking in, checking out and when guests request information from the front desk.
  • Problem-solving: Guests will often come to the Hotel Front Desk Officer with problems. The ability to identify and overcome a problem is paramount for every Front Desk Officer.

Responsibilities

  • Greeting guests upon arrival and making them feel welcomed.
  • Administering check-ins and check-outs.
  • Providing front desk services to guests.
  • Assigning rooms and taking care of administrative duties.
  • Delivering mail and messages.
  • Processing guest payments.
  • Coordinating with bell service and staff management.
  • Being a source of information to guests on various matters such as transport and restaurant advice.
  • Processing meal and beverage requests.
  • Accommodating general and unique requests.
  • Diffusing conflict or tense situations with guests.

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