Job Summary

• We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company
  

Job Requirements

• Minimum of a Bachelor’s Degree
  
• Must have completed NYSC.
  
• Must have had 7-10 years post-NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
  
• Prior Experience working with real estate companies will be an added advantage.
  

Job Summary

• We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company
  

Job Requirements

• Minimum of a Bachelor’s Degree
  
• Must have completed NYSC.
  
• Must have had 7-10 years post-NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
  
• Prior Experience working with real estate companies will be an added advantage.
  

Responsibilities

• Handling complaints and queries from customers.
  
• Managing the team of customer service staff
  
• Handle face-to-face enquiries from customers.
  
• Communicating courteously with customers by telephone, email, letter and face-to-face
  
• Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
  
• Converting calls to sales
  
• Keeping accurate records of discussions or correspondence with customers.
  
• Writing reports and analyzing the customer service that the organization provides developing feedback or complaints procedures for customers to use
  
• Improving customer service procedures, policies and standards for the organization and the department
  
• Meeting with other managers to discuss possible improvements to customer service
  
• Ensure your staffs are well trained to deliver a high standard of customer service
  
• learning about the organization’s products or services and keeping up to date with changes
  
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.