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Closing: May 30, 2022

6 days remaining

Published: May 12, 2022 (12 days ago)

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Job Summary

  • We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company

Job Requirements

  • Minimum of a Bachelor’s Degree
  • Must have completed NYSC.
  • Must have had 7-10 years post-NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
  • Prior Experience working with real estate companies will be an added advantage.


Responsibilities

Job Summary

  • We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company

Job Requirements

  • Minimum of a Bachelor’s Degree
  • Must have completed NYSC.
  • Must have had 7-10 years post-NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
  • Prior Experience working with real estate companies will be an added advantage.


Responsibilities

  • Handling complaints and queries from customers.
  • Managing the team of customer service staff
  • Handle face-to-face enquiries from customers.
  • Communicating courteously with customers by telephone, email, letter and face-to-face
  • Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
  • Converting calls to sales
  • Keeping accurate records of discussions or correspondence with customers.
  • Writing reports and analyzing the customer service that the organization provides developing feedback or complaints procedures for customers to use
  • Improving customer service procedures, policies and standards for the organization and the department
  • Meeting with other managers to discuss possible improvements to customer service
  • Ensure your staffs are well trained to deliver a high standard of customer service
  • learning about the organization’s products or services and keeping up to date with changes
  • Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.


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