Head Of Operations

Qualification & Experience

• A Master's Degree preferably in a business-related subject;
  
• 10 years in relevant work experience in financial sector specifically in MSME credit of which 5 to years should be in a senior managerial role;
  
• Minimum of 5 years work experience in management positions in finance in Nigeria;
  
• Experience with credit risk guarantees/insurance and exposure to development issues is desirable;
  
• Possesses requisite experience/knowledge in human capital management frameworks, IT infrastructure, financial planning, marketing, and operations financial reporting capabilities
  

Desired Skills & Competencies:

• Excellent leadership and management skills;
  
• Convincing personality and ability to motivate and inspire teams and clients;
  
• Excellent communication skills (oral and in writing);
  
• Able to see the big picture and plan out details and therefore detail-oriented
  
• Strong process and planning orientation;
  
• Goal-oriented, task driven;
  
• Designs efficient systems, seeks productivity;
  
• Reliable, follows through on commitments;
  
• Commitment to and sincere interest in the philosophy and goals of development cooperation
  
• Personal commitment to organization excellence; displays honesty, integrity, and a strong sense of ethics in all decisions and actions.
  

Qualification & Experience

• A Master's Degree preferably in a business-related subject;
  
• 10 years in relevant work experience in financial sector specifically in MSME credit of which 5 to years should be in a senior managerial role;
  
• Minimum of 5 years work experience in management positions in finance in Nigeria;
  
• Experience with credit risk guarantees/insurance and exposure to development issues is desirable;
  
• Possesses requisite experience/knowledge in human capital management frameworks, IT infrastructure, financial planning, marketing, and operations financial reporting capabilities
  

Desired Skills & Competencies:

• Excellent leadership and management skills;
  
• Convincing personality and ability to motivate and inspire teams and clients;
  
• Excellent communication skills (oral and in writing);
  
• Able to see the big picture and plan out details and therefore detail-oriented
  
• Strong process and planning orientation;
  
• Goal-oriented, task driven;
  
• Designs efficient systems, seeks productivity;
  
• Reliable, follows through on commitments;
  
• Commitment to and sincere interest in the philosophy and goals of development cooperation
  
• Personal commitment to organization excellence; displays honesty, integrity, and a strong sense of ethics in all decisions and actions.
  

Implementation of CGC’s operations:

• Develop, in collaboration with the CEO and the Chief Financial Officer (CFO), the annual guarantee operating plan that supports the CGG’s long term operations strategy;
  
• Ensure guarantee operations are implemented in line with the Operations and Credit Risk Manuals (Op Manual) and other relevant stipulations;
  
• Carry out training and on job coaching for the operational staff of the CGC
  
• Organize and carry out guarantee appraisal in line with CGC's mission, strategic plans, and operating guidelines;
  
• Organize and carry out guarantee claim appraisal and claim refund procedures and participate in the respective committees;
  
• Initiate continuous evolution of the Operations Manual to increase the efficiency and sustainability of the Guarantee Operations;
  
• Maintain close contact with PFIs’ management and MSME Departments and ensure good relationship, identify areas for added value and initiate implementation of respective activities;
  
• Monitor the Nigerian financial sector with respect to MSME lending, and identify opportunities and threats and suggest or initiate respective measures;
  
• Review and monitor regulatory developments to ensure compliance and contribute to a positive regulatory recognition of the CGC;
  
• Monitor the business volume and portfolio quality and identify and implement measures to ensure achievement of objectives;
  
• Contribute to the development of annual budgets for business volume and portfolio quality and of respective mid-term projections;
  
• Responsible for the measurement and effectiveness of all processes internal and external;
  
• Establishing and implementing portfolio management and monitoring mechanisms;
  
• Provides timely, accurate and complete reports on the operating condition of the CGC;
  
• Contribute to the evolution of CGC in the context of workflow management, portfolio reporting, business intelligence module etc.
  
• Contribute to CGC’s management reports for stakeholders;
  
• Represent the CGC with clients, investors, and business partners;
  
• Foster a corporate culture that promotes ethical practices, customer focus and service and encourages individual integrity
  

Risk:

• Assess and manage the principal risks of the CGC’s business within operations (guarantee proposals/contracts, claims, projects, and staffing);
  
• Contribute to the definition of the credit risk parameters of the guarantee operations;
  
• Monitor operational risks of PFIs’ MSME lending operations, identify gaps, and required improvements and implement these;
  
• Function as member of the Risk, guarantee appraisal and claim committees;
  
• Contribute to the evolution and improvement of the credit risk management of the CGC in coordination with the Risk Department;
  
• Contribute to the evolution of CGC’s MIS in the context of risk management.
  

Expansion:

• Ensure that growth opportunities are identified and captured (enrollment of additional PFIs, development of products, inclusion of additional target groups etc.);
  
• Carry out due diligence and TA needs assessment of new PFIs;
  
• Participate in and contribute to feasibility studies to be carried out by the CGC’s for new PFIs, and products;
  
• Assist the CEO and the CFO in developing and overseeing the long-term business strategies of the CGC;
  
• Spearhead the development, communication and implementation of effective growth strategies and processes.