Hotel Manager

Skills & Qualifications

• A Master's Degree or equivalent in Hospitality / Hotel / Business Management / Business Administration (MBA)
  
• Minimum of 5 years of experience working in a 5-star hotel environment.
  
• Minimum 5 years hotel operations experience
  
• Minimum of 5 years experience as an Hotel Manager
  
• Able to communicate fluently in English verbally and written
  
• Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
  
• Strong business acumen
  
• Strategically minded
  
• Strong problem solving & decision making skills
  
• Exceptional customer focus
  
• Strong attention to detail
  
• The successful candidate will be adaptable to change and will thrive in a fast-paced environment with an ability to set a vision and get the right people in the right places to drive the business continually forwards.
  
• Leading the commercial and operational activities of the hotel.
  
• The successful candidate will have a proven track record within the hotel industry and the ability to work under pressure with a drive to raising standards.
  
• You should possess a “can do” approach that is second to none, whilst not forgetting delivering a pleasurable and enjoyable experience for our guests.
  

Skills & Qualifications

• A Master's Degree or equivalent in Hospitality / Hotel / Business Management / Business Administration (MBA)
  
• Minimum of 5 years of experience working in a 5-star hotel environment.
  
• Minimum 5 years hotel operations experience
  
• Minimum of 5 years experience as an Hotel Manager
  
• Able to communicate fluently in English verbally and written
  
• Able to communicate effectively and build professional relationships with the Executive Committee, guests and hotel colleagues.
  
• Strong business acumen
  
• Strategically minded
  
• Strong problem solving & decision making skills
  
• Exceptional customer focus
  
• Strong attention to detail
  
• The successful candidate will be adaptable to change and will thrive in a fast-paced environment with an ability to set a vision and get the right people in the right places to drive the business continually forwards.
  
• Leading the commercial and operational activities of the hotel.
  
• The successful candidate will have a proven track record within the hotel industry and the ability to work under pressure with a drive to raising standards.
  
• You should possess a “can do” approach that is second to none, whilst not forgetting delivering a pleasurable and enjoyable experience for our guests.
  

• Conduct comprehensive research to understand the hotel market dynamics, including demand trends, competitor analysis and customer preferences.
  

• Implement dynamic pricing strategies to maximise Revpar, reacting to demand fluctuations and market conditions.
  
• Utilize revenue management techniques such as forecasting, inventory management, and distribution channel optimisation.
  
• Responsible for the development and actioning of hotel sales & marketing plans.
  
• Enhance the overall guest experience to help drive occupancy. Focus on service quality, guest satisfaction and IHG One Rewards to deliver guest loyalty.
  
• Continuously monitor key performance indicators (KPIs) and adapt strategies based on real time data to remain competitive in themarket.
  
• Manage operational costs effectively, to maintain profitability, while achieving growth targets.
  
• Have a clear & concise business acumen and be able to review and scrutinise financial accounts.
  
• Build a high performing team and provide training and incentives to motivate them to meet and exceed key performance goals. This is a hands on role, leading from the front and working closely with the team.
  
• Ensure that all company standards & ethics are adhered to at all times.
  
• Ensure that all statutory requirements are complied with at all times.
  
• Be a confident presenter to showcase hotel results to relevant stakeholders each month.
  

Working with Operational Division Heads:

• To prepare, review, and manage annual Budgets and Capital Expenditure plans, Analyse Profit & Loss, and assist in implementing strategies to increase both rooms yield and RevPAR, thus ensuring overall revenue maximisation.
  
• To ensure there is a continuous focus and drive on all Quality Monitoring tools / Key Performance Indicators (KPI), including MOQA, LRA, LQE, and TrustYou.
  
• Constantly monitor and review operating criteria and continuously develop the awareness that customer and service care are the highest priorities for all colleagues.
  
• Thoroughly investigate all guest feedback with adequateplans of action.
  
• Manage all guest correspondence; this must be acknowledged or answered within two days of being received.
  
• Maintain high visibility and involvement with customers; greet guests and be visible in public areas at peak times, lunch, and evening.
  
• Good personal contact with all staff is essential.
  
• Continuously review ways of improving the standard processes in customer service.
  
• Check Food & Beverage outlets regularly during service hours, including kitchen and other back of house areas.
  
• Monitor and review merchandising presentations of all departments and make recommendations if necessary.
  
• Inspect facilities continuously. Inspect, at least weekly, floors and various rooms, suites, and apartments. Resolveany deficiencies and follow up to ensure corrective and preventative actions are taken.
  
• 1To grow and improve our sustainability efforts as per set
  
• Lead and develop a business plan to drive owner returns.
  
• Recruiting, leading, managing and motivating a strong team, upskilling, recruiting, measuring and managing performance.
  
• Reviews and implements strategic initiatives to drive commercial performance across the Hotel and its facilities.
  
• Prioritises relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities.