IT Operation Supervisor

Requirements

• Bachelor's Degree of in information Technology, Engineering, or a related field. Master’s degree is a plus.
• Minimum of 10 years cogent experience in IT Infrastructure or System administration role
• Customer service
• Analytical Skills
• Negotiation Skills
• Presentation Skills
• Project Management
• Proven understanding of technical skills in the areas of IT support including:
• ITIL concepts and best practices,
• Microsoft technologies,
• Solid Networking experience
• Proven interpersonal and communication skills, and coaching subordinates.

Requirements

• Bachelor's Degree of in information Technology, Engineering, or a related field. Master’s degree is a plus.
• Minimum of 10 years cogent experience in IT Infrastructure or System administration role
• Customer service
• Analytical Skills
• Negotiation Skills
• Presentation Skills
• Project Management
• Proven understanding of technical skills in the areas of IT support including:
• ITIL concepts and best practices,
• Microsoft technologies,
• Solid Networking experience
• Proven interpersonal and communication skills, and coaching subordinates.

• Supervise and manage the local IT Helpdesk Team located at the main branches.
• Responsible for ensuring that all User IT related needs and requests are met in a timely manner, as part of the ticket management procedure.
• Assist in the incident response trestore service tusers when interrupted, as part of the incident management procedure.
• Coordinate IT applications, infrastructure projects, and process control projects, upgrades, implementations, requests, etc.
• Build, maintain, and regularly update the company’s hardware and software inventory, as part of the Asset Management.
• Work with local IT and outside vendors in selecting IT services/solutions, negotiating contracts/proposals, and evaluating vendor’s performance, as part of the vendor management.
• Convey IT requirements/Budget tthe facility and communicate facility requirements/Budget tIT Corporate, as part of the budget management.
• Facilitate and maintain the User Access Management for all Nigeria branches.
• Assess the internet service performance, resolve connectivity issues, develop alternative/backup solutions, and make recommendations/upgrades tmanagement when needed.
• Write procedures and technical documentation for the completed projects.
• Participate in the development of training materials. Supervise the training of user department personnel in the use of Mobile solution, Collaboration tools, ERP system or business solution applications.
• Constantly be on the lookout for ways timprove data monitoring and deliver better value tthe employees.
• Assist in maintaining compliance with corporate IT standards and direction.
• Deliver regular team communications, organize periodical team meetings, and evaluate the IT team performance.

Generic Responsibilities

• Enhance team effort by encouraging teamwork, and positive working relationship among team members.