For employers

Published

Industry

Sales, marketing, promotion Jobs in Nigeria

162

jobs

Alpha Mead Group

Customer Experience Analyst

Lagos, Nigeria

24 days remaining

Tecclight Systems Limited

Digital Marketer

Lagos, Nigeria

14 days remaining

First Bank of Nigeria Limited

Web Developer, Publisher, App & SEO Specialist

Lagos, Nigeria

5 days remaining

Raadaa Partners International Ltd.

Sales And Marketing Executive

Abuja, Nigeria

4 days remaining

Sansvid-M. International

Direct Sales Executive (DSE) - Ikeja

Lagos, Nigeria

27 days remaining

Dogan's Sugar Limited

Sales Manager - Lagos

Lagos, Nigeria

13 days remaining

Alfred & Victoria Associates

IT Sales Executive

Lagos, Nigeria

14 days remaining

Alfred & Victoria Associates

Graduate Sales Executive (IT - Information Technology)

Lagos, Nigeria

14 days remaining

C & I Leasing Plc

Van Sales Representative - Iddo

Lagos, Nigeria

1 day remaining

Get personalised job alerts directly to your inbox!

C & I Leasing Plc

Van Sales Representative - Fadeyi

Lagos, Nigeria

1 day remaining

Country / Region

Africa
Kenya
Uganda

Fuzu

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2024

Customer Experience Analyst

Closing: May 10, 2024

24 days remaining

Published: Apr 15, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Qualifications

  • First Degree in any discipline from a reputable institution
  • Minimum of two years of experience as a Customer Experience Analyst in a corporate environment
  • Experience working in a real estate environment
  • Excellent knowledge of data analytics tools such as Tableau, Microsoft PowerBI, Advanced Excel, etc.
  • Possess the art of translating KPIs into impactful reports, dashboards, and infographics that not only inform but captivate
  • Ideal candidate must possess an Analytical Mindset:
  • Knowledge of CRM tools is required

Additional Information:

  • Ability to work independently and in a team-oriented environment
  • Can work independently, especially in handling business challenges.
  • Outstanding organizational and time-management skills
  • Strong organizational and time-management skills
  • Strong problem-solving skills and ability to identify areas of improvement
Responsibilities

Qualifications

  • First Degree in any discipline from a reputable institution
  • Minimum of two years of experience as a Customer Experience Analyst in a corporate environment
  • Experience working in a real estate environment
  • Excellent knowledge of data analytics tools such as Tableau, Microsoft PowerBI, Advanced Excel, etc.
  • Possess the art of translating KPIs into impactful reports, dashboards, and infographics that not only inform but captivate
  • Ideal candidate must possess an Analytical Mindset:
  • Knowledge of CRM tools is required

Additional Information:

  • Ability to work independently and in a team-oriented environment
  • Can work independently, especially in handling business challenges.
  • Outstanding organizational and time-management skills
  • Strong organizational and time-management skills
  • Strong problem-solving skills and ability to identify areas of improvement

Data Analysis:

  • Analyze customer data to identify trends, patterns, and areas for improvement in the customer experience.
  • Utilize data analytics tools to extract meaningful insights for set data

Feedback Collection and Analysis:

  • Collect and analyze customer feedback from a variety of sources, including surveys, social media, and customer support interactions
  • Analyze feedback to understand customer sentiments, preferences, and pain points.

Customer Journey Mapping:

  • Create and maintain visual representations of the customer journey, including touchpoints and interactions.
  • Identify opportunities for improvement in the customer journey.

Root Cause Analysis:

  • Investigate and identify the root causes of customer issues or dissatisfaction.
  • Collaborate with relevant teams to address and resolve underlying problems.

Performance Metrics:

  • Establish and monitor key performance indicators (KPIs) related to customer experience.
  • Track and report on metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates.

Cross-Functional Collaboration:

  • Act as the first point of contact for all internal and external customer queries and complaints received via channels such as email, social media, chat, phone calls, etc.
  • Collaborate with departments such as marketing, sales, product development, and customer support to ensure a cohesive customer experience.
  • Communicate customer insights and advocate for customer-centric practices.
Tags

Sales, marketing, promotion jobs

Real estate industry jobs

Mid-level jobs

Jobs in Lagos

Jobs in Nigeria

Sales, marketing, promotion jobs in Lagos

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search