Closing: Sep 30, 2023
This position has expiredPublished: Sep 13, 2023 (18 days ago)
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Job Summary
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Requirements
- B.Sc. or HND in Information Technology, Computer Science or a related field.
- Applicant must be an NYSC member of Batch B Stream 2 2023/2024
- Strong interest in IT and technology.
- Basic knowledge of hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Willingness to learn and adapt to new technologies and processes.
Responsibilities
Requirements
- B.Sc. or HND in Information Technology, Computer Science or a related field.
- Applicant must be an NYSC member of Batch B Stream 2 2023/2024
- Strong interest in IT and technology.
- Basic knowledge of hardware and software troubleshooting.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Willingness to learn and adapt to new technologies and processes.
- Provide first-level technical support to end-users via phone, email, chat, or in-person.
- Assist users with hardware and software issues, including desktops, laptops, printers, and mobile devices.
- Troubleshoot and resolve hardware and software problems promptly and effectively.
- Hardware and Software Setup.
- User Account Management.
- Maintain accurate records of support requests, resolutions, and inventory management.
- Provide remote support to remote or off-site employees using remote desktop tools and VPN connections.
- Assist in troubleshooting network connectivity issues, including wired and wireless connections.
- Perform routine hardware maintenance, such as cleaning, equipment inspections, and component replacement (e.g., RAM, hard drives).
- Collaborate with senior IT staff on complex technical issues and projects.
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