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Manager - Customer Solutions

Closing: Jan 31, 2023

This position has expired

Published: Jan 16, 2023 (16 days ago)

Job Requirements

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Job Summary

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Requirements

  • A minimum of a Second Class Upper Degree
  • A Master’s Degree is an added advantage digital
  • A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting
  • Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
  • An understanding of design thinking methodologies and its application to UX/CX
  • Experience or qualifications in Agile would be a plus
  • Demonstrable experience leading project teams is a critical requirement
  • Strong people management and development skills
  • Ability to plan, structure and prepare client-ready deliverables
  • Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
  • Excellent facilitation and presentation skills
  • Excellent written and verbal communication skills
  • Very good proficiency in MS Office suite is essential.

Method of Application

Interested and qualified candidates should send their CV using the Job Title as the subject of the mail.

Responsibilities

Requirements

  • A minimum of a Second Class Upper Degree
  • A Master’s Degree is an added advantage digital
  • A minimum of 8 years of relevant work experience in one or more of the following industries: financial services, FMCG, technology, telecoms, or management consulting
  • Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, business transformation, innovation, and product development/management
  • An understanding of design thinking methodologies and its application to UX/CX
  • Experience or qualifications in Agile would be a plus
  • Demonstrable experience leading project teams is a critical requirement
  • Strong people management and development skills
  • Ability to plan, structure and prepare client-ready deliverables
  • Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
  • Excellent facilitation and presentation skills
  • Excellent written and verbal communication skills
  • Very good proficiency in MS Office suite is essential.

Method of Application

Interested and qualified candidates should send their CV using the Job Title as the subject of the mail.

  • Support clients on their customer experience and digital transformation journeys
  • Help clients define and deliver transformational experiences for their customers and employees that drive innovation
  • Lead delivery of engagements and take responsibility for project teams Lead client workshops and projects using collaborative methods such as design thinking and agile methodology
  • Present insights and recommendations enabled by strategic thinking, technical knowledge, and strong communication skills
  • Build and maintain relationships between our client and their client teams/stakeholders
  • Contribute to business development efforts, lead proposal development, and support the development of client offerings
  • Contribute to thought leadership and knowledge management
  • Mentor and provide professional development opportunities for junior team members.


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