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Manager, Products And Solutions C & I

Closing: Jan 18, 2022

1 day remaining

Published: Jan 4, 2022 (13 days ago)

Job Requirements

Education:

Bachelor's degree

Work experience:

2 years

Language skills:

English

Job Summary

Contract Type:

Full time

Job Description

  • The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
  • It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings. 
  • Products and Solutions support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers. 
  • They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop. 
  • Products and Solutions report to the Customer Solution Center Lead + regional function team (e.g. regional C&I lead).

KPIs

  • Incentive Plan: AICP
  • Revenues for supported geography
  • Specific KPIs from supported product, solution or platform incl. customer success metrics
  • Voice of customer survey results
  • Market specific objectives.

Required Skills:

  • Deep technical expertise in assigned product, service or platform capability
  • Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
  • Clear ability to problem solve and understand relationship with the client’s needs
  • Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
  • Strong communication skills.


Responsibilities

Job Description

  • The Customer Solutions Center is a new structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets.
  • It is the housing for all Mastercard capabilities in a geography, and it aims to drive Mastercard growth and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping into Mastercard’s extensive toolbox of products and services offerings. 
  • Products and Solutions support the Customer Solution Center Lead & Solution Architects to bring together existing MA capabilities, products and solutions in a holistic, bundled way to customers. 
  • They also act as an expert for their products/solutions portfolio in their geography, to drive market enablement and support sales as well as acting as key interface with regional product teams to ensure an effective feedback loop. 
  • Products and Solutions report to the Customer Solution Center Lead + regional function team (e.g. regional C&I lead).

KPIs

  • Incentive Plan: AICP
  • Revenues for supported geography
  • Specific KPIs from supported product, solution or platform incl. customer success metrics
  • Voice of customer survey results
  • Market specific objectives.

Required Skills:

  • Deep technical expertise in assigned product, service or platform capability
  • Ability to collaborate and work on internal squads created to develop end-to-end solutions for clients with multiple MA capabilities i.e. products, services or platforms
  • Clear ability to problem solve and understand relationship with the client’s needs
  • Ability to communicate with and build relationship with client counterparts when requested by account managers or business development managers
  • Strong communication skills.


Responsibilities

Act as an expert for their geography/solution portfolio:

  • Bring their deep knowledge of products, services or platform capabilities to a solution-selling environment
  • Accountable for having a deep understanding of the assigned product, service or platform
  • Provide visibility to the CSCL and SA on latest product developments within their purview and communicate accurate solution knowledge to tackle client opportunities
  • Proactively monitor and engage with customers to ensure customer success and benefit from Mastercard’s products and solutions
  • Support CSC value proposition development and sale:
  • Provide the Solution Architects (SA) and the Customer Solution Center Lead (CSCL) with their solution expertise in crafting the value proposition
  • Coordinate with the help of SA and CSCL, with other sales specialists in developing an end-to-end value proposition
  • Provide their expertise and deep knowledge of product implementation and success with clients during solution selling process (upon the request of the CSCL or AM/BD)
  • Drive localization, market enablement and support sales:
  • Enabling new capabilities in the market e.g. SRC, MDES, Contactless, QR etc. and ensuring market readiness
  • Supporting AM’s in their market to optimize what we have today e.g. providing expert advice/ guidance on prepaid penetration for an existing relationship 
  • Work directly with client counterparts on non-complex, one solution focused opportunities when the AM needs their support.

Knowledge and best practice sharing:

  • Share information on latest customer needs and opportunities as well as relevant market intelligence with the product management teams to drive smart solutioning internally within MA
  • Share best practices and knowledge with other SSs to improve solutioning of their product, service, or platform within client contexts.


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