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O2C Customer Collaboration Specialist

Closing: Jan 26, 2023

This position has expired

Published: Jan 19, 2023 (13 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Skills and Experience

  • Bachelor’s degree in Sciences or business (preferably Supply Chain and/or Logistics)
  • At least 3 years business experience preferably in Customer Service process
  • Familiar with SAP functionalities (with preference for SAP S/4HANA)
  • Good verbal and written communication skills
  • Action orientated to deliver results under time pressure
  • High analytical skills
  • Proven track record on improvement performance
  • Service oriented attitude
  • Able to adapt to changes quickly
  • Languages required by [Market] [TBC]


Responsibilities

Skills and Experience

  • Bachelor’s degree in Sciences or business (preferably Supply Chain and/or Logistics)
  • At least 3 years business experience preferably in Customer Service process
  • Familiar with SAP functionalities (with preference for SAP S/4HANA)
  • Good verbal and written communication skills
  • Action orientated to deliver results under time pressure
  • High analytical skills
  • Proven track record on improvement performance
  • Service oriented attitude
  • Able to adapt to changes quickly
  • Languages required by [Market] [TBC]


  • Act as a key point of contact and proactively manage and maintain customer relationships
  • Drive continuous improvement projects with customers to improve customer experience and reduce cost to serve
  • Service optimisation through working with customers to maximise stock on orders and minimise obsoletes
  • Manage key supply chain issues between customer and ekaterra
  • Manage claim cycle end-to-end, including following up overdue responses and root cause analysis
  • Provide planning and sales team with insight from detailed understanding of customer systems and processes
  • Communicate information to the customer about relevant upcoming ekaterra activities
  • Project activities with the customer to improve ekaterra service or delivery efficiency
  • Report, analyse and deliver on KPIs by implementing continuous improvement activities related to availability, inventory, forecasting, execution of events and value creation
  • Maintain customer satisfaction levels
  • Collaborate with cross-functional stakeholders to ensure business and customer needs are being met
  • Alert planning team to critical SKUs that sell very differently to plan and support resolution of disconnect between supply and demand
  • Handle major variances to customer ordering pattern, such as depot or store openings and network changes
  • Support total customer service team and maintain operational cover in times of absence or other priorities


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