On Site IT Support Intern

Qualifications

• Innovative and creative.
  
• A minimum of 6 months of end-user support experience in different platforms.
  
• A recent graduate 2021 - 2022 academic year in computer science or IT.
  
• Must have completed the NYSC program.
  
• Ability to work flexible hours depends on need.
  
• The successful candidate needs to be continually learning the latest platforms and technology tools.
  
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
  
• Excellent verbal and written communication skills.
  
• Excellent research, analytical, and problem-solving skills.
  

Qualifications

• Innovative and creative.
  
• A minimum of 6 months of end-user support experience in different platforms.
  
• A recent graduate 2021 - 2022 academic year in computer science or IT.
  
• Must have completed the NYSC program.
  
• Ability to work flexible hours depends on need.
  
• The successful candidate needs to be continually learning the latest platforms and technology tools.
  
• Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).
  
• Excellent verbal and written communication skills.
  
• Excellent research, analytical, and problem-solving skills.
  

Magic happens when you bring great people together!

• Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.
  
• Provides HW Break & Fix support services to end users when hardware incidents need a replacement of a defective whole unit by an equivalent one.
  
• Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.
  
• Provides Eyes & Hand support to operate technical task requests on infrastructure equipment and under the control of the remote administration team.
  
• Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.
  
• Provide physical on-site and/or remote support services for end users in remote locations.
  
• Provide on-site support for any activities for server maintenance upgrades.
  
• Provide L1 support for audio/ visual equipment.
  
• Provide technical support for special events such as annual meetings, Board meetings, and training sessions for internal/external end users.
  
• Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.
  
• Coordinate with external vendors for service to location infrastructure components.
  
• Provide installation/relocation/disposal of network printers.
  
• Provide a secure location for storage of on-site tapes.