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Closing: Nov 23, 2022

This position has expired

Published: Nov 16, 2022 (17 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Minimum Educational Requirement
  • University Degree in Computer Science or related discipline

Minimum Work Experience:

  • 3 years working experience in Information Technology and computer networking
  • Working experience in IT service management
  • Experience working in an FMCG environment is a plus

Knowledge and Skill Requirements:

  • Knowledge of IT Service Management (ITIL)
  • Knowledge of Cisco networking (CCNA)
  • Computer network configuration and troubleshooting skills
  • Office 365 and windows operating system support skills
  • Knowledge of power platform a plus

How to Apply

Interested and qualified candidates should send their CV using the Job Title as the subject of the email.

Responsibilities
Minimum Educational Requirement
  • University Degree in Computer Science or related discipline

Minimum Work Experience:

  • 3 years working experience in Information Technology and computer networking
  • Working experience in IT service management
  • Experience working in an FMCG environment is a plus

Knowledge and Skill Requirements:

  • Knowledge of IT Service Management (ITIL)
  • Knowledge of Cisco networking (CCNA)
  • Computer network configuration and troubleshooting skills
  • Office 365 and windows operating system support skills
  • Knowledge of power platform a plus

How to Apply

Interested and qualified candidates should send their CV using the Job Title as the subject of the email.

Key Duties and Responsibilities

  • Monitor and respond quickly and effectively to requests received through the IT Service Management tool (ServiceNow)
  • Respond to customer queries by phone and email
  • Create step-by-step training material (one-point lessons) with screenshots for use by business users where required
  • Provide technical assistance and support for concerns and issues related to systems, software, and hardware
  • Maintain conformance of computer systems
  • Where required, participate in engagement sessions to determine root cause of recurring issues


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