QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required:
Education and Experience:
- SSCE (Minimum qualification)
- Experience in HTS, adherence counselling, confidentiality not less than one year.
- Ability to communicate in English and local language
- Ability to read and write.
- Knowledge of Local Language and familiarity with the norms of the location is preferred.
Other Competencies:
- Time Management – Ability to prioritize tasks, manage time, and complete projects in a fast-paced, changing environment with minimal supervision.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Cultural Sensitivity – Respect the cultural environment in which a person is working and does not act in a manner that is outwardly offensive to the local community.
- Non-discriminatory- Do not discriminate against persons based on sexual orientation or gender identity, age, preferred jobs, or behavioral habits.
Language Skills:
- Excellent oral and written English communication skills.
- Knowledge of Local Language preferred.
- Demonstrated competency in public speaking.
Computer Skills:
- Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, PowerPoint.
- Other software routinely used by HALG.
Work Environment:
- The noise level in the work environment is usually moderate.
- The employee will be required to co-locate with local partners usually in the same office.
- The employee is required to travel regularly to often insecure and limited-resource environments.
Essential Duties and Duties
- Support case-finding activities including offering ICT and ensuring coverage of all contacts identified through ICT.
- Support retention activities including physical and phone tracking of default clients and pre-appointments reminder contacts.
- Ensures client access viral load services as eligible and maintain virological suppression.
- Support unsuppressed clients to access EAC services, be maintained in such services and have a post EAC viral load done
- Ensure that client folders are up to date, with all accessed services properly documented.
- Review client services access and address gaps ensuring eligible clients access required services as applicable including cervical cancer screening, ICT services, TB/HIV services, Gender-based services, OVC linkage, OTZ enrolment, PMTCT/ EID and other eligible services.
- Perform other duties as assigned.
