More than 100,000 people have found their dream job through Fuzu.

CLOSED FOR APPLICATIONS

Project Manager Support Operations

Closing: Aug 29, 2022

This position has expired

Published: Aug 24, 2022 (2 months ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Our client operates as a global network of independent member firms offering audit, tax and advisory services to help mitigate risks and grasp opportunities. With firms in over 146 countries and territories, they are committed to quality and service excellence in all that they do both professionally and personally.

Requirements
  • Minimum of 5 years’ experience working within Project Management ideally focused in the IT Managed Services environment

  • A strong client focus with the ability to operate at all contact levels including senior manager/director level

  • Demonstrable problem solving skills

  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities

  • A Project Management certification is an asset

  • An ITIL certification will be considered an asset

  • Organised and delivery focused, strong planning skills, time efficient and process driven

  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels


Responsibilities

Our client operates as a global network of independent member firms offering audit, tax and advisory services to help mitigate risks and grasp opportunities. With firms in over 146 countries and territories, they are committed to quality and service excellence in all that they do both professionally and personally.

Requirements
  • Minimum of 5 years’ experience working within Project Management ideally focused in the IT Managed Services environment

  • A strong client focus with the ability to operate at all contact levels including senior manager/director level

  • Demonstrable problem solving skills

  • Strong commercial acumen, with the ability to identify and effectively communicate commercial opportunities

  • A Project Management certification is an asset

  • An ITIL certification will be considered an asset

  • Organised and delivery focused, strong planning skills, time efficient and process driven

  • People orientated, with team lead qualities, with experience of influencing and impacting leadership communities at varying levels


  • Problem and Incident management

  • Reviews and analyses day-to-day operations to ensure SLA commitments are met

  • Produces regular management reports for clients and attends review meetings (if applicable)

  • Provides analysis, feedback and actions based on trends, root cause analysis and other reports

  • Build services relationships with clients

  • Manage service improvement plans, inclusive of formalised creation and ownership with customer

  • To ensure that an excellent service is being consistently delivered, and the customer consistently receives, the contracted service and support

  • To ensure effective management and process controls are in place, and escalation is effective where necessary

  • To act as a point of contact and escalation for service delivery queries and incident management on nominated accounts


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Don’t miss your chance to work at Black Pen Recruitment. Enter your email to start your application now