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Reliance Care Officer

Closing: Jan 26, 2023

This position has expired

Published: Jan 19, 2023 (11 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

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Ideal Profile

Skills Required:

  • HND / B.Sc degree
  • Basic proficiency in the use of Microsoft Office tools. 
  • Willingness to work on a shift basis and on weekends. 
  • You have at least 1-year experience within a Customer Service or Customer Success role, ideally within the Healthcare industry.
  • Fluent English is a MUST
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal driven and work well in fast-paced environments


Responsibilities
Ideal Profile

Skills Required:

  • HND / B.Sc degree
  • Basic proficiency in the use of Microsoft Office tools. 
  • Willingness to work on a shift basis and on weekends. 
  • You have at least 1-year experience within a Customer Service or Customer Success role, ideally within the Healthcare industry.
  • Fluent English is a MUST
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are highly goal driven and work well in fast-paced environments


  • Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
  • Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information. 
  • Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction. 
  • Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system. 
  • Convince inbound prospects to buy our health insurance products or use any of our services. 


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