Closing: Jan 26, 2023
This position has expiredPublished: Jan 19, 2023 (11 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
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Ideal Profile
Skills Required:
- HND / B.Sc degree
- Basic proficiency in the use of Microsoft Office tools.
- Willingness to work on a shift basis and on weekends.
- You have at least 1-year experience within a Customer Service or Customer Success role, ideally within the Healthcare industry.
- Fluent English is a MUST
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast-paced environments
Responsibilities
Ideal Profile
Skills Required:
- HND / B.Sc degree
- Basic proficiency in the use of Microsoft Office tools.
- Willingness to work on a shift basis and on weekends.
- You have at least 1-year experience within a Customer Service or Customer Success role, ideally within the Healthcare industry.
- Fluent English is a MUST
- You possess excellent interpersonal as well as written and verbal communication skills.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast-paced environments
- Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
- Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
- Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
- Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
- Convince inbound prospects to buy our health insurance products or use any of our services.
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