Closing: Dec 5, 2023
4 days remainingPublished: Nov 14, 2023 (17 days ago)
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Job Summary
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Requirements
- Bachelor's Degree in a relevant field. A background in healthcare or medicine (e.g. pharmaceutical, medical science) is a plus.
- 2 years of experience in a leadership or supervisory role in customer service (preferably email channel).
- Health insurance experience with a strong knowledge of health insurance processes, including claims, pre-authorization, and enrolment procedures.
- Excellent communication and interpersonal skills.
- Proven ability to analyse data and trends to make informed decisions.
- Familiarity with Lean Six Sigma methodologies is an advantage.
- Strong problem-solving skills and adaptability in a fast-paced environment.
Benefits
- Work alongside & learn from best-in-class talent
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance.
Responsibilities
Requirements
- Bachelor's Degree in a relevant field. A background in healthcare or medicine (e.g. pharmaceutical, medical science) is a plus.
- 2 years of experience in a leadership or supervisory role in customer service (preferably email channel).
- Health insurance experience with a strong knowledge of health insurance processes, including claims, pre-authorization, and enrolment procedures.
- Excellent communication and interpersonal skills.
- Proven ability to analyse data and trends to make informed decisions.
- Familiarity with Lean Six Sigma methodologies is an advantage.
- Strong problem-solving skills and adaptability in a fast-paced environment.
Benefits
- Work alongside & learn from best-in-class talent
- Join a market leader within the Insurance space
- Attractive Salary & benefits
- Unlimited leave days
- Fantastic work culture
- Work and learn from some of the best in the industry
- Great work-life balance.
- Provide effective leadership and guidance to a team of Reliance Care Officers within the email channel, motivating them to achieve performance targets.
- Support team members to respond to requests, enquiries and complaints from clients and prospective clients while maintaining a positive attitude via dedicated communication channel.
- Track individual and team performance, providing feedback and coaching to enhance customer service quality.
- Identify opportunities for process improvement and collaborate with other departments to implement changes that optimize customer service operations.
- Address complex customer issues and inquiries, demonstrating an in-depth knowledge of health insurance processes.
- Assist in the training and development of team members, ensuring that they are well-versed in health insurance policies and procedures.
- Generate regular performance reports, analysing trends and recommending corrective actions as necessary.
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