Closing: Nov 28, 2023
This position has expiredPublished: Nov 8, 2023 (23 days ago)
Job Requirements
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Job Summary
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- He/she will be responsible for ensuring that team members provide excellent customer service to Users and agents, resolving any issues in a timely and professional manner.
- The ideal candidate should have strong leadership skills, a customer-focused mindset, and experience working in a fast-paced environment.
Responsibilities
- He/she will be responsible for ensuring that team members provide excellent customer service to Users and agents, resolving any issues in a timely and professional manner.
- The ideal candidate should have strong leadership skills, a customer-focused mindset, and experience working in a fast-paced environment.
- Manage and supervise a team of customer service representatives, including training, coaching, and performance management.
- Develop and implement customer service policies and procedures that align with the company's objectives and ensure a high level of customer satisfaction.
- Respond to customer inquiries, resolve complaints, and provide product and service information to customers in a courteous and professional manner.
- Maintain accurate records of customer interactions, transactions, and complaints.
- Collaborate with other departments, such as Sales and Operations, to ensure smooth customer interactions and seamless order processing.
- Conduct regular team meetings to review performance metrics, provide feedback, and address any concerns or issues.
- Continuously identify areas for improvement in customer service processes and implement solutions to improve efficiency and quality of service.
- Ensure that team members are adhering to company policies and procedures and maintain compliance with relevant regulations.
- Follow communication procedures, guidelines, and policies.
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