Team Lead

• Interested candidates should possess a relevant qualifications with 0-2 years experience.

• Interested candidates should possess a relevant qualifications with 0-2 years experience.

Essential Duties and Key Responsibilities include the following and other duties as may be assigned.

• The Team Lead is expected to assist the Business Managers and Assistant Business Manager in handling various tasks related to business management.
• To support the company by providing quality customer service and communicating with head managers and department heads to achieve a common goal.
• Responsible for preparing work schedules (Rota) for the team.
• Create an inspiring team environment with an open communication culture.
• Liaise with clients, finding and creating business opportunities for the company.
• To help the team understand performance targets and goals.
• To identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.
• Secure cinema stock by ensuring cinema security systems, controls and measures is functioning and are being strictly followed.
• To undertake administrative tasks, oversee the management of the day-to-day activities of the cinemas.
• To proactively manage operational costs on a day-to-day basis.
• To support the business manager in the effective management of controllable costs, third party contractors and team members.
• To plan, perform and manage efficiently all operational tasks within the cinema.
• To continually give feedback to the business manager and colleagues’ ways in which cinema operations can be improved and to always champion the needs of the guests and team members.
• To maximize the performance of all employees by teamwork, motivation and effective coaching and performance management.
• To propose and prepare in conjunction with the film booking department, performance schedule plan to meet business plan objectives.
• Follow daily cash up procedures and security policy to protect assets and box office revenue - any cash difference must be resolved immediately.
• To support the business manager in driving daily profitability by maximizing revenue per head (RPH) & minimizing shrinkage and wastage
• Ensure the cinema meets set audience targets each week/period.
• Any other duties that may be assigned to you by management from time to time.