Technical Customer Success Manager

At Omnibiz, we’re fully dedicated to supporting local businesses and helping them navigate the modern market.

Over 100,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple - they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.

As our adventure evolves, we will continue to support local businesses, provide retailers with the necessary tools to thrive in today’s market, partner with industry stakeholders, and relentlessly pursue opportunities to help Africa’s economy grow.

Our work has only just begun and although the current results are encouraging, we also realize that the road ahead is long and full of challenges. Regardless, we are excited about the opportunities that exist, the pathways we are creating, and the businesses we are building relationships with.

Job Description

As a Technical Customer Success Manager, you will become the trusted product technical advisory of our clients and partners to identify key technical strategies that will unlock business value for clients and improve product usability, expand product adoption, increase customer satisfaction and loyalty.

You learn how Customer Success processes currently work and what pain points people face in their day-to-day responsibilities.

Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases

Identify key technical strategies that will unlock business value and a quick and agile delivery for clients

Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization

Collaborate closely with the Technical Support, Product and Engineering teams at Degreed to deliver meaningful outcomes and increasing business value to our clients

First degree from a reputable university/polytechnic

We are looking for someone with about 2-3 years experience working as a customer success manager who has basic understanding of how APIs, databases and browsers work.

At Omnibiz, we’re fully dedicated to supporting local businesses and helping them navigate the modern market.

Over 100,000 businesses across the FMCG industry have trusted us to provide them with the services and necessary tools to overcome contemporary challenges in the market place. Why? The answer is simple - they believe the same thing that we at Omnibiz believe: for the global economy to thrive, local businesses must be given the grounds to grow.

As our adventure evolves, we will continue to support local businesses, provide retailers with the necessary tools to thrive in today’s market, partner with industry stakeholders, and relentlessly pursue opportunities to help Africa’s economy grow.

Our work has only just begun and although the current results are encouraging, we also realize that the road ahead is long and full of challenges. Regardless, we are excited about the opportunities that exist, the pathways we are creating, and the businesses we are building relationships with.

Job Description

As a Technical Customer Success Manager, you will become the trusted product technical advisory of our clients and partners to identify key technical strategies that will unlock business value for clients and improve product usability, expand product adoption, increase customer satisfaction and loyalty.

You learn how Customer Success processes currently work and what pain points people face in their day-to-day responsibilities.

Use your technical and product expertise to leverage product value, product usage expansion and generate new use cases

Identify key technical strategies that will unlock business value and a quick and agile delivery for clients

Become an internal advocate of clients and partners and bring the voice of the customer into the rest of the organization

Collaborate closely with the Technical Support, Product and Engineering teams at Degreed to deliver meaningful outcomes and increasing business value to our clients

First degree from a reputable university/polytechnic

We are looking for someone with about 2-3 years experience working as a customer success manager who has basic understanding of how APIs, databases and browsers work.