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Technical Support Engineer - CCTV System - Agbara, Ogun

Closing: Nov 30, 2023

This position has expired

Published: Nov 14, 2023 (25 days ago)

Job Requirements

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Job Summary

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Qualifications

  • Bachelor of Engineering Degree in a related field or equivalent work experience.
  • Proven experience in technical support or maintenance of CCTV systems.
  • Knowledge of CCTV hardware, software, and networking.
  • Strong problem-solving and analytical skills.
  • Excellent communication and customer service skills.
  • Ability to work independently and as part of a team.
  • Familiarity with relevant industry standards and regulations is a plus.
  • Industry certifications such as CCTV Technician Certification are desirable.
  • Method of Application

    Interested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.
    Responsibilities
    Qualifications

    • Bachelor of Engineering Degree in a related field or equivalent work experience.
    • Proven experience in technical support or maintenance of CCTV systems.
    • Knowledge of CCTV hardware, software, and networking.
    • Strong problem-solving and analytical skills.
    • Excellent communication and customer service skills.
    • Ability to work independently and as part of a team.
    • Familiarity with relevant industry standards and regulations is a plus.
    • Industry certifications such as CCTV Technician Certification are desirable.
    • Method of Application

      Interested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.

      Job Overview

      • We are seeking a skilled and dedicated Technical Support Engineer to join our team and oversee the management and maintenance of our CCTV (Closed-Circuit Television) systems.
      • As a Technical Support Engineer, you will play a crucial role in ensuring the reliability and functionality of our CCTV infrastructure, resolving technical issues, and providing excellent customer support to our clients.
      • This role requires strong technical expertise, problem-solving skills, and a commitment to delivering high-quality service.
      • Key Roles

        CCTV System Maintenance:
        • Perform routine inspections, maintenance, and troubleshooting of CCTV equipment, including cameras, DVRs, NVRs, and associated components.
        • Ensure that all CCTV systems are functioning correctly and proactively identify and address potential issues.
        • Technical Support:

          • Provide technical assistance and support to clients and end-users in a timely and professional manner.
          • Diagnose and resolve technical issues related to CCTV systems, including hardware and software problems.
          • Assist in remote troubleshooting and guide clients through problem resolution.
          • System Upgrades and Installations:

            • Collaborate with the installation team to set up and configure new CCTV systems.
            • Perform software upgrades and firmware updates as needed to maintain system security and functionality.
            • Monitoring and Reporting:

              • Monitor CCTV system performance, recording, and storage capacity.
              • Generate reports on system status, incidents, and maintenance activities.
              • Customer Interaction:

                • Maintain positive client relationships through effective communication and responsive support.
                • Provide training and guidance to clients and end-users on CCTV system usage.
                • Documentation:

                  • Create and maintain documentation, including system configurations, troubleshooting guides, and maintenance records.
                  • Security and Compliance:

                    • Ensure that CCTV systems comply with relevant security and privacy regulations.
                    • Implement security best practices to protect video data and prevent unauthorized access.
                    • Collaborative Teamwork:

                      • Work closely with other technical support engineers, field technicians, and the IT team to resolve complex issues and provide seamless service.
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