Qualifications Bachelor of Engineering Degree in a related field or equivalent work experience. Proven experience in technical support or maintenance of CCTV systems. Knowledge of CCTV hardware, software, and networking. Strong problem-solving and analytical skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Familiarity with relevant industry standards and regulations is a plus. Industry certifications such as CCTV Technician Certification are desirable.
How to Apply
Interested and qualified candidates should send their CV to: the provided email address using the Job Title as the subject of the mail.
Job Overview We are seeking a skilled and dedicated Technical Support Engineer to join our team and oversee the management and maintenance of our CCTV (Closed-Circuit Television) systems. As a Technical Support Engineer, you will play a crucial role in ensuring the reliability and functionality of our CCTV infrastructure, resolving technical issues, and providing excellent customer support to our clients. This role requires strong technical expertise, problem-solving skills, and a commitment to delivering high-quality service.
CCTV System Maintenance: Perform routine inspections, maintenance, and troubleshooting of CCTV equipment, including cameras, DVRs, NVRs, and associated components. Ensure that all CCTV systems are functioning correctly and proactively identify and address potential issues.
Technical Support: Provide technical assistance and support to clients and end-users in a timely and professional manner. Diagnose and resolve technical issues related to CCTV systems, including hardware and software problems. Assist in remote troubleshooting and guide clients through problem resolution.
System Upgrades and Installations: Collaborate with the installation team to set up and configure new CCTV systems. Perform software upgrades and firmware updates as needed to maintain system security and functionality.
Monitoring and Reporting: Monitor CCTV system performance, recording, and storage capacity. Generate reports on system status, incidents, and maintenance activities.
Customer Interaction: Maintain positive client relationships through effective communication and responsive support. Provide training and guidance to clients and end-users on CCTV system usage.
Documentation: Create and maintain documentation, including system configurations, troubleshooting guides, and maintenance records.
Security and Compliance: Ensure that CCTV systems comply with relevant security and privacy regulations. Implement security best practices to protect video data and prevent unauthorized access.
Collaborative Teamwork: Work closely with other technical support engineers, field technicians, and the IT team to resolve complex issues and provide seamless service.