Closing: Dec 4, 2023
3 days remainingPublished: Nov 13, 2023 (18 days ago)
Job Requirements
Education:
Work experience:
Language skills:
Job Summary
Contract Type:
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Qualifications
- Fluency in English (written and spoken)
- Time Management and multitasking
- Superior researching, problem-solving and troubleshooting skills
- Excellent customer service skills (customer centric)
- Adaptability to work independently and as part of a team, bringing in experts when needed
- Passion for technology
- Self-learner, striving for continuous development
- Technical / Analytical thinking
- Basic computer usage skills
- Ability to work in dynamic environment and adapt to changes
- Ability to work under pressure.
Nice-to-Have Skills / Competencies:
- Microsoft Dynamics CRM
- SQL Server
- Exchange
- SharePoint
- Azure
- IIS
- Active Directory
- Windows Server 2012 R2
Responsibilities
Qualifications
- Fluency in English (written and spoken)
- Time Management and multitasking
- Superior researching, problem-solving and troubleshooting skills
- Excellent customer service skills (customer centric)
- Adaptability to work independently and as part of a team, bringing in experts when needed
- Passion for technology
- Self-learner, striving for continuous development
- Technical / Analytical thinking
- Basic computer usage skills
- Ability to work in dynamic environment and adapt to changes
- Ability to work under pressure.
Nice-to-Have Skills / Competencies:
- Microsoft Dynamics CRM
- SQL Server
- Exchange
- SharePoint
- Azure
- IIS
- Active Directory
- Windows Server 2012 R2
- Act as the primary technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
- Diagnose and resolve technical issues in Microsoft Dynamics CRM
- Research questions using available information resources and advise customers on appropriate action
- Collaborate on cross-team and cross-product technical issues by working with colleagues from other teams as needed to resolve customer problems
- Collaborate with subject matter experts and escalation managers when additional support is needed
- Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
- To use professional business language when communicating verbally or in written with the customers.
- Comply with and execute appropriately all specific tasks related to the position or ad hoc tasks.
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