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Technical Support Officer (Mobile Industry)

Closing: Nov 21, 2023

This position has expired

Published: Oct 28, 2023 (2 months ago)

Job Requirements

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Job Summary

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  • B.Sc. Degree in Computer Science or Technical related field with a minimum of 3 years work experience in the mobile industry.

Job Application Code: TS001
Location: Maryland, Lagos

Responsibilities
  • B.Sc. Degree in Computer Science or Technical related field with a minimum of 3 years work experience in the mobile industry.

Job Application Code: TS001
Location: Maryland, Lagos

  • Diagnose and troubleshoot internal (staff) and external (customer) technical issues related to the mobile devices and company applications such as Sentinel and Sentiflex.
  • Follow up with staff and customers to ensure full functionality of mobile device or company applications after troubleshooting.
  • Collaborate with the IT team to address all technical issues for the company.
  • Respond actively to technical support tickets and customer inquiries about Relay and provide technical support through various communication channels, including phone, email, and chat until a resolution is reached.
  • Ensure prompt and effective resolution of customer technical issues while maintaining a high level of customer satisfaction.
  • Ensure strict adherence to company quality assurance standards and guidelines when providing technical support.
  • Stay up-to-date with the latest mobile device products, services, and industry technical knowledge.
  • Maintains compliance with industry standard operating procedures to ensure data security.
  • Document and maintain detailed records of customer interactions, technical issues, and resolutions in a structured and organised manner to improve efficiency of future technical support.
  • Document data about technical challenges and analyses for the OEM and other partners.

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