Closing: Mar 1, 2023
This position has expiredPublished: Feb 23, 2023 (2 months ago)
Job Requirements
Education:
Work experience:
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Job Summary
Contract Type:
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Job Requirements
Education:
- BSc in any discipline.
Experience:
- Good Knowledge of the Insurance Industry (preferably Claims Experience)
- A Minimum of 3 years’ experience in a Contact / Call Centre environment
- Managerial / Leadership experience
Method of Application
Interested and qualified candidates should send their CV using the Job Title as the subject of the mail.
Responsibilities
Job Requirements
Education:
- BSc in any discipline.
Experience:
- Good Knowledge of the Insurance Industry (preferably Claims Experience)
- A Minimum of 3 years’ experience in a Contact / Call Centre environment
- Managerial / Leadership experience
Method of Application
Interested and qualified candidates should send their CV using the Job Title as the subject of the mail.
- Provide timely service, which ensures prompt and fair settlement of claims in accordance with company policies and guidelines
- Plan, direct, coordinate and supervise activities of claims representatives engaged in calling and informing customers about the status of their claims
- Facilitate workflow between the team and other departments especially Central Claims and Finance
- Act as a feedback mechanism from customers regarding service received from the organization.
- Generate ideas and implement material that will lead to reduced and efficient claims settlement process
- Attend group meetings and maintain regular reports.
- Train, supervise, review and monitor staff activities for sake of development and improvement.
- Handle the more technical calls and mails
- Implement process, task improvement and ensure that processes are well organized.
- Ensure that company regulations and procedures are adhered to at all time by staff members.
- Ensure that Professionalism and etiquette are observed by Unit Staff members at all times
- Ensure generation of weekly reports to the Group head.
- Develop process improvement initiatives and manage projects that pertain to claims satisfaction.
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