If you have had the opportunity to walk into a banking hall of a good bank you will realise how well you are received and served by the banking Staff. Tellers, also called cashiers in some countries, need customer-service skills because they interact constantly with bank clients. As a representative of the bank, it is important to be friendly, helpful, courteous and patient. Tellers should also understand what a customer wants, and be able to direct him\her to the right bank service point.
When it comes to delivering great customer service, asking for forgiveness rather than giving excuses should be your company mantra. Think out of the box and delightfully surprise your customers and they will remember the experience.
This course will provide you with tips to improve your customer service experience to ensure customer satisfaction and retention.
By the end of the course you should be able to:
You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!Share on Facebook Share on WhatsApp