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Course

Bank Teller customer service

 21 likes
 32 comments
Free
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Course introduction

If you have had the opportunity to walk into a banking hall of a good bank you will realise how well you are received and served by the banking Staff. Tellers, also called cashiers in some countries, need customer-service skills because they interact constantly with bank clients. As a representative of the bank, it is important to be friendly, helpful, courteous and patient. Tellers should also understand what a customer wants, and be able to direct him\her to the right bank service point.

When it comes to delivering great customer service, asking for forgiveness rather than giving excuses should be your company mantra. Think out of the box and delightfully surprise your customers and they will remember the experience.

This course will provide you with tips to improve your customer service experience to ensure customer satisfaction and retention.

Course objectives

By the end of the course you should be able to:

  • Handle an angry customer while maintaining professionalism.
  • Look after your customers and maintain relationships.
  • Deliver what the customers are looking for whenever possible.

Skills developed

  • Customer service   Beginner
  • Course modules

    Module 1
    Basics of customer service for a bank teller

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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    Comments (29)

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    JOAN | December 13, 2017 06:22

    So helpful

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    kiplangat | June 26, 2017 09:53

    So helpfull and it takes me back to 2016 when I was at customer care desk

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    japhet | September 11, 2017 11:00

    I concur wt u

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    vincent | June 19, 2017 06:20

    good one and am interested so much

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    Harriet | June 09, 2017 07:14

    Helpful

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    Enerst | May 17, 2017 19:51

    I can't see the video

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    Abdulrahman | May 17, 2017 08:46

    Need more materials on bank teller services

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    Priscilla | April 22, 2017 12:50

    Great

    Default profile photo 50

    Whitney | April 10, 2017 09:49

    very informative.Thank you

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    Maryanne | February 14, 2017 19:18

    wow, i would like to join

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    Roselyn | February 08, 2017 06:48

    OOh great i would like to join.

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    MARY | February 07, 2017 11:58

    This is informing, i would like to learn more and get experienced

    Default profile photo 50

    Busola | November 23, 2016 17:38

    Waoh, I love dis. Thanks so much for d video

    Default profile photo 50

    Kaunda | October 01, 2016 05:40

    great

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    ESTHER | September 30, 2016 18:01

    want more of this

    Default profile photo 50

    Irene | September 21, 2016 08:45

    I would like to join to learn and have experience

    Default profile photo 50

    Redempta | September 06, 2016 09:15

    i would like to join

    Default profile photo 50

    margaret | August 31, 2016 11:43

    I would like to join

    Default profile photo 50

    waithaka | August 31, 2016 04:09

    wonderful

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    Esther | August 03, 2016 10:34

    Insightful

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    Rose | June 29, 2016 16:00

    Great

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    CORAZON EMMA AQUINO | May 06, 2016 06:20

    really informative and straight to the point...

    Default profile photo 50

    Susan | May 04, 2016 13:49

    Would like to join

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    Justine | April 11, 2016 07:25

    very informative thank you

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    Riziki | March 31, 2016 10:41

    Thank you I'd really love to join

    Default profile photo 50

    Dunstan | March 15, 2016 20:51

    I would like to join in order to learn and experience

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    kimeto | February 28, 2016 12:02

    allow more materials to my site so that i can learn more
    regards

    T4cwgd6naxdws1k0lquw

    VICTOR | February 23, 2016 07:18

    Very informative thank you.

    Default profile photo 50

    Humphrey | December 02, 2015 12:03

    I could like to join

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    HASSEN | November 08, 2017 08:48

    yes

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    Rhodney | January 18, 2018 07:11

    Your welcome


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