Course

Bank Teller customer service

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34 comments

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Course introduction

If you have had the opportunity to walk into a banking hall of a good bank you will realise how well you are received and served by the banking Staff. Tellers, also called cashiers in some countries, need customer-service skills because they interact constantly with bank clients. As a representative of the bank, it is important to be friendly, helpful, courteous and patient. Tellers should also understand what a customer wants, and be able to direct him\her to the right bank service point.

When it comes to delivering great customer service, asking for forgiveness rather than giving excuses should be your company mantra. Think out of the box and delightfully surprise your customers and they will remember the experience.

This course will provide you with tips to improve your customer service experience to ensure customer satisfaction and retention.

Course objectives

By the end of the course you should be able to:

Handle an angry customer while maintaining professionalism.
Look after your customers and maintain relationships.
Deliver what the customers are looking for whenever possible.

Skills developed

Customer service Beginner

Course modules

Module 1

Basics of customer service for a bank teller

Be a true friend

You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

Comments (30)

Aisha | April 25, 2018 09:33

your welcome

JOAN | December 13, 2017 06:22

So helpful

Kimwetich Kiptum | March 21, 2018 04:56

Helpful for real

kiplangat | June 26, 2017 09:53

So helpfull and it takes me back to 2016 when I was at customer care desk

Japhet Langat | September 11, 2017 11:00

I concur wt u

vincent | June 19, 2017 06:20

good one and am interested so much

Harriet | June 09, 2017 07:14

Helpful

Enerst | May 17, 2017 19:51

I can't see the video

Abdulrahman | May 17, 2017 08:46

Need more materials on bank teller services

Priscilla | April 22, 2017 12:50

Great

Whitney | April 10, 2017 09:49

very informative.Thank you

Maryanne | February 14, 2017 19:18

wow, i would like to join

Roselyn | February 08, 2017 06:48

OOh great i would like to join.

MARY | February 07, 2017 11:58

This is informing, i would like to learn more and get experienced

Busola | November 23, 2016 17:38

Waoh, I love dis. Thanks so much for d video

Kaunda | October 01, 2016 05:40

great

ESTHER | September 30, 2016 18:01

want more of this

Irene | September 21, 2016 08:45

I would like to join to learn and have experience

Redempta | September 06, 2016 09:15

i would like to join

margaret | August 31, 2016 11:43

I would like to join

waithaka | August 31, 2016 04:09

wonderful

Esther | August 03, 2016 10:34

Insightful

Rose | June 29, 2016 16:00

Great

CORAZON EMMA AQUINO | May 06, 2016 06:20

really informative and straight to the point...

Susan | May 04, 2016 13:49

Would like to join

Justine | April 11, 2016 07:25

very informative thank you

Riziki | March 31, 2016 10:41

Thank you I'd really love to join

Dunstan | March 15, 2016 20:51

I would like to join in order to learn and experience

kimeto | February 28, 2016 12:02

allow more materials to my site so that i can learn more
regards

VICTOR | February 23, 2016 07:18

Very informative thank you.

Humphrey | December 02, 2015 12:03

I could like to join

Hassen Yimer | November 08, 2017 08:48

yes

Rhodney Mdewa | January 18, 2018 07:11

Your welcome