Basics of office telephone skills
Have you ever called a company but were not able to get the right person on the phone or have your issue resolved? Did you find that frustrating?
When answering the company phone you represent the company and play a key role in making the caller’s experience enjoyable. Learn how to make a great impression through your telephone skills and how to offer assistance even when you don't have the right answers.
This course is suitable for graduates, young professionals, switch board operators or any one else interested in enhancing their telephone skills!
After taking this course you will be able to:
- Answer calls professionally
- Transfer calls
- Provide necessary support over the phone to guide the caller or resolve the issues they might be facing
Be a true friend
You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!Share on Facebook Share on WhatsApp