Basics of office telephone skills
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30 comments
Course introduction
Have you ever called a company but were not able to get the right person on the phone or have your issue resolved? Did you find that frustrating?
When answering the company phone you represent the company and play a key role in making the caller’s experience enjoyable. Learn how to make a great impression through your telephone skills and how to offer assistance even when you don't have the right answers.
This course is suitable for graduates, young professionals, switch board operators or any one else interested in enhancing their telephone skills!
Course objectives
After taking this course you will be able to:
- Answer calls professionally
- Transfer calls
- Provide necessary support over the phone to guide the caller or resolve the issues they might be facing
Skills developed
Course modules
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Be a true friend
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Register or log in to be able to take the course, discuss about it and like it.
BERNADETTE | February 21, 2019 09:19
Amzing
BELTER | April 18, 2018 08:25
very helpful
Sorie | January 10, 2018 17:06
It teaches me to be helpful to others who sick information
GEOFFREY | December 21, 2017 11:12
very good and respectable
josephat | October 26, 2017 18:46
well encouraging
CAROLINE | October 19, 2017 08:09
That's great...
PAUL | September 26, 2017 11:51
wow!
Catherine | September 17, 2017 15:39
that was very helpful for my career growth
nancy | August 03, 2017 09:47
wonderful skills
Fofack Abanda | July 19, 2017 10:46
wow great course! Thanks Fuzu for making it available, I've learned a lot.
FAMMI | July 04, 2017 10:40
appreciate the lesson fuzu..it was helpful
Christine | June 30, 2017 08:03
Amazing, skills acquired
Eric | June 30, 2017 07:20
Good.
Sylvester | June 13, 2017 10:49
Awesome skills offered,
Cosmas | March 04, 2017 07:15
I actually like the skill being imparted.
JOSHUA | January 19, 2017 17:04
HAPPY
nancy | December 04, 2016 16:04
wow this just amazing
Brenda | November 12, 2016 10:58
Product knowledge is also key. You have to be aware of your company and your environment. You don't want to sound unaware of what you are representing.
Brenda | November 12, 2016 10:56
This is an amazing tool for telephony etiquette. I am very particular on telephony support because its a verbal first impression and you have to represent the company well. I always say the client has to hear your smile. Thank you Fuzu this was helpful.
Doreen | August 04, 2016 00:18
Being confident and efficient and to the customer satisfaction, thanks fuzu.
Doreen | August 04, 2016 00:15
Your c
It's good to be confident and efficient and make sure that there's customer satisfaction.
John | June 29, 2016 20:14
being brave , happy and speaking fluently
Sheila | June 10, 2016 09:15
A very important course every professional should take. Sometimes at the work place you may need to apply these skills especially where communication is required. Thanks to Fuzu for this great opportunity
vincent | May 21, 2016 14:05
sharpens your inteligence
Ruth | May 20, 2016 15:17
Your commentsBeing couragous and audible while speaking.
Ruth | May 20, 2016 15:17
Your commentsBeing couragous and audible while speaking
Maggiey | March 18, 2016 09:07
Being active and confidence in job, Having a good tune or talk when talking in a phone.
Maggiey | March 18, 2016 09:04
Being confident in job, Having a good tune or take. Being active always.