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Course

Building great customer service practices at your organisation

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Course introduction

Great customer service experiences are critical in maintaining customer loyalty and satisfaction and therefore essential to the long-term viability of every business. This course introduces basic elements of customer service and explains how they can be applied in any company.

Who is this for?

  • Graduates and professionals in the customer service industry.
  • Or anyone else interested in inculcating a culture of customer service in there organisation

 

Course objectives

This course has 3 sections that explain how to develop a culture of customer service that makes your organisation stand out. The concepts covered are applicable across industries. By the end of the course, you should be able to:

  • Describe what exceptional customer serves looks like in your organisation
  • Know how to measure customer satisfaction and take corrective action
  • Practice how to deal with angry and difficult customers

Skills developed

  • Customer service   Skilled
  • Course modules

    Module 1
    Building a Customer Service Culture in Your Business

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    Comments (3)

    Default profile photo 50

    Peris | November 29, 2017 09:24

    Excellent customer service will help an organization gain customer's loyalty as opposed to only customer satisfaction.

    Default profile photo 50

    BOWEN | October 18, 2017 06:58

    TRUE

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    Fofack Abanda | July 19, 2017 08:33

    It's important for everyone in an organisation to have exceptional customer service skills, for what matter most is to provide clients with great memorable pleasant experience that will make them to always stick around.

    Default profile photo 50

    Uche Ugo | July 20, 2017 18:24

    sure

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    Yakin Opat | August 03, 2017 06:26

    sure and that is true


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