Learn basics of working as a Call Center Agent
0 likes
2 comments
Course introduction
Whether you're interested in a career in customer service or already in a customer service role, this course will give you an insight into some essential skills of a call centre professional.This course introduces you to the basics of working in a call center and what it takes to thrive is such a role such as being able to take ownership of the call and being helpful at all times. A great call center agent practices active listening, acknowledges the customer to make sure the customer feels heard and asks the right questions to help solve the issue quickly.
Course objectives
By the end of the course you will learn:
- the roles and responsibilities of a call center agent including obtaining client information by answering telephone calls, responding to queries, solving customer problems, interviewing clients and verifying information
- the skills required to thrive in a call centre
Skills developed
Course modules
Message from Mama Fuzu
Please register to access this course. I want to also learn about your interests so that I can recommend you more courses.
Be a true friend
You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!
Share on Facebook
Share on WhatsAppComments (1)
Register or log in to be able to take the course, discuss about it and like it.
Brenda | November 12, 2016 10:37
I went through the training good tips they were really helpful. However, would it be possible to find better training clips than the ones in this particular course? Just a suggestion