Learn basics of working as a Call Center Agent

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Course introduction

Whether you're interested in a career in customer service or already in a customer service role, this course will give you an insight into some essential skills of a call centre professional.This course introduces you to the basics of working in a call center and what it takes to thrive is such a role such as being able to take ownership of the call and being helpful at all times. A great call center agent practices active listening, acknowledges the customer to make sure the customer feels heard and asks the right questions to help solve the issue quickly.

Course objectives

By the end of the course you will learn:

  • the roles and responsibilities of a call center agent including obtaining client information by answering telephone calls, responding to queries, solving customer problems, interviewing clients and verifying information
  • the skills required to thrive in a call centre

Skills developed

  • Call center management   Beginner
  • Call center operation (customer support)   Advanced
  • Course modules

    Module 1
    What does it take to be a great call centre agent?
    Module 2
    Call centre interviews

    Be a true friend

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    Comments (2)


    Brenda | November 12, 2016 10:37

    I went through the training good tips they were really helpful. However, would it be possible to find better training clips than the ones in this particular course? Just a suggestion


    MILTON ANDIWO | July 12, 2017 16:21

    have also joined it please may get employed after this i request

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