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Cashier customer service basics

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Course introduction

When you work as a cashier, there are a few things you need to think about. The two main things you should keep in mind are that you need to be a polite customer servant and you need to manage money with care. Company standards on cashier work vary a little bit so always make sure you know the company policy. This course will give you tips on how to be a good cashier including:

  • being friendly and courteous
  • being helpful and informative
  • knowing repeat customers by name

Course objectives

By the end of the course you should be able to:

  • present a professional and welcoming environment to your customers
  • apply the GUEST approach to offer top notch customer service experience
  • practice great customer service skills with a friend or at work

Skills developed

  • Cashier operations   Beginner
  • Course modules

    Module 1
    Professional Appearance
    Module 2
    Customer Service Elements

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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    Comments (6)


    John | December 24, 2019 15:13

    i am an accountant but i have never work as a cashier


    alex kirimi | September 09, 2017 06:23

    i have been a cashier for the last 4yrs and am hopping to advance into accounting,though that opportunity has not been forthcoming.


    vincent | June 09, 2017 14:53

    My intrest is in shop assistant

    Default profile photo 50

    Mike | August 25, 2019 03:32

    My interest is in shop assistant


    Ibrahim muiruri | October 10, 2016 09:14


    Default profile photo 50

    Mohamed Hussein | October 24, 2015 13:22

    I have an interest in security


    Sammy | September 10, 2015 15:53

    I have an interest in accounting despite taking taking tourism as a course

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