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Courses in People, life skills

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Course

Mentoring and coaching your team

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Whether you are a first time manager or experienced manager, you need to give less experienced employees valuable feedback, insight and support,...

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Setting up a performance driven culture

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All organisations hope to establish a performance-driven culture. However, this is often misconstrued to mean that employees should be subject to...

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Resume and Cover Letter Writing Skills

Administrative clerical

Whether you’re applying for a job, internship, or college, the way you present yourself on paper can mean the difference between landing in the...

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Brief introduction to non violent conflict solution

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Most confrontations and treathening situations can be prevented by right kind of attitude and verbal communication. This brief course gives you...

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Featured course

How to resolve conflicts

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Workplace conflict is inevitable. Conflict can be expressed in different ways, including but not limited to insults, noncooperation, bullying and...

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How to have the tough conversations

Business strategic management

Whether it’s a performance issue or employees conflicts, every manager at some point will not to have the tough conversations. You cannot afford to...

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Bank teller training requirements

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A bank teller needs to be well versed in both the banking aspect as well as customer care aspect of banking. In this course, you will learn about...

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Course

TEST: Customer service basics

Restaurant hospitality travel

This course is relevant for everyone who are interacting with customers in their job. Now, before you start, take a moment to think about your...

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Learn basics of working as a Customer Service Co-Ordinator

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This course gives you an introduction to Customer Service Co-ordinator´s roles and responsibilities.

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Premium Course

Huduma kwa wateja (good customer service)

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Kazi ya msingi kuhusu masoko ni kutangaza biashara yako kati ya watu wanaoweza kuwa wateja wako na kuwavutia wanunue bidhaa na huduma zako kuliko...

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