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Whether you are a first time manager or experienced manager, you need to give less experienced employees valuable feedback, insight and support,...
All organisations hope to establish a performance-driven culture. However, this is often misconstrued to mean that employees should be subject to...
Whether you’re applying for a job, internship, or college, the way you present yourself on paper can mean the difference between landing in the...
Most confrontations and treathening situations can be prevented by right kind of attitude and verbal communication. This brief course gives you...
Workplace conflict is inevitable. Conflict can be expressed in different ways, including but not limited to insults, noncooperation, bullying and...
Whether it’s a performance issue or employees conflicts, every manager at some point will not to have the tough conversations. You cannot afford to...
This course is relevant for everyone who are interacting with customers in their job. Now, before you start, take a moment to think about your...
This course gives you an introduction to Customer Service Co-ordinator´s roles and responsibilities.
A bank teller needs to be well versed in both the banking aspect as well as customer care aspect of banking. In this course, you will learn about...
Customer service is a key element of your daily interactions. We all interact with customers in one form or another- whether you work at the front...
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