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Premium course

Customer Service

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Course introduction

Customer service is a key element of your daily interactions. We all interact with customers in one form or another- whether you work at the front office desk or are in the back end. Making sure your customers are happy and will continue to buy your products or use your services is the key to success. Even during conflict, you can stay professional and make sure the customer is satisfied. Learn what quality customer service is, and see how it can boost your career and business!

Course objectives

By the end of this course you will be able to:

  1. Define customer service and its benefits
  2. Identify the features of good customer service
  3. Review ways to improve your customer service

Skills developed

  • Customer service   Beginner
  • Course modules

    Module 1
    Customer Service Basics

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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    Comments (2)


    olana | December 25, 2017 15:21

    i wanna to act it

    Register or log in to be able to take the course, discuss about it and like it.