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Customer Service

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Course introduction

Customer service is a key element of your daily interactions. We all interact with customers in one form or another- whether you work at the front office desk or are in the back end. Making sure your customers are happy and will continue to buy your products or use your services is the key to success. Even during conflict, you can stay professional and make sure the customer is satisfied. Learn what quality customer service is, and see how it can boost your career and business!

Course objectives

By the end of this course you will be able to:

  1. Define customer service and its benefits
  2. Identify the features of good customer service
  3. Review ways to improve your customer service

Skills developed

  • Customer service   Beginner
  • Course modules

    Module 1
    Customer Service Basics

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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    Comments (19)

    Default profile photo 50

    Eyot Jimmy | July 11, 2020 15:27

    Infact this is what many of are lacking. To me it's the best course


    Jacktone | September 09, 2020 10:19



    BYARUGABA | June 09, 2020 20:46

    very insightful


    DOLPHINE | March 08, 2020 16:23

    Great Course


    Kolia | March 06, 2020 13:44

    Great course i've actually gotten something from this and i will try put it in practice with my clients in the cyber am working .....BIG YES


    katongole | March 13, 2019 11:45



    Khaukha | October 11, 2018 08:06

    wonderful response


    Saudah | December 19, 2018 11:37

    Thanks sir


    nassolo | September 24, 2018 13:56

    its the best


    Thato Angellah | August 28, 2018 00:00

    Wonderful Course


    Thato Angellah | August 27, 2018 23:44

    Great course. The very things we take for granted when assisting customer actually contribute much to the kind of service we render. Little aspects speaks volumes.

    Default profile photo 50

    mubatsi | April 06, 2018 17:36

    Your have modeled me


    Eliah | April 04, 2018 15:05

    Great Course!


    FIONA | March 28, 2018 08:54

    it was a great example


    James | March 21, 2018 16:07

    Thanks for the information ,that was a nice exposition.


    olana | December 25, 2017 15:21

    i wanna to act it

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