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TEST: Customer service basics

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Restaurant hospitality travel

Course introduction

This course is relevant for everyone who are interacting with customers in their job.

Now, before you start, take a moment to think about your last situation when you yourself were a customer. How did the sales person behave towards you? Did you get good service? What went wrong? What made you feel good?

This course has 3 modules and a test. Duration of this course is approx. 30 min. Modules can have videos and text content. If your phone/network is not allowing you to study videos, you may study the content in text format

Best of luck!

Skills developed

  • Reception and registration (hotel, event)   Beginner
  • Customer service   Beginner
  • Course modules

    Module 1
    6 common customer expectations
    Module 2
    Customer service skills
    Module 3
    7 essentials of customer service

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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    Comments (3)


    JOB | August 13, 2019 06:40

    Hello...it is a good course and am glad to learn more.Thanks


    Peter | December 11, 2016 09:25

    avery nice course


    Wilson | May 06, 2015 12:16

    This course will be very useful for me!

    Register or log in to be able to take the course, discuss about it and like it.