Customer service: Handling of complaints
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29 comments
Course introduction
As a customer if you are unsatisfied with something, what do you do? Most people will complain to the customer service agents.
Whether you are just starting out in a customer service role or are in a customer facing role, your sucess will depend on how you handle the different types of customers. This course will offer you a few useful tips on how to handle unsatisfied customers to help you thrive in a customer service role. Some of these tips include listening and paying attention to the customers, trying to understand their requests or better yet, putting yourself in their shoes.
Course objectives
By the end of the course, you should be able to:
- Develop strategies for managing difficult customers
- Develop communication skills on empathetic listening, defusing conflict/anger and speaking assertively
Skills developed
Course modules
We Build Careers
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Be a true friend
You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!
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Jesse | October 28, 2018 12:44
That is so wonderful
NAMAGEMBE | July 28, 2018 07:38
AWESOME
Thomas | July 03, 2018 15:55
SO NICE TO LEARN
Onyinkwa | June 04, 2018 07:20
very nice test
evans | May 02, 2018 17:11
really helpfull
LINET | March 14, 2018 05:57
VERY GREATFUL
Rebecca | December 07, 2017 07:59
awesome
SHEILAH | November 30, 2017 09:52
Fantastic,nice one
EDITH | October 18, 2017 11:49
excellent
Koech | October 07, 2017 07:19
Great pieces of information!
Chrispinus Okusimba | September 10, 2017 08:10
its great
MPHATSO | August 08, 2017 13:00
Very knowledgable training.
Edwin Mutembei | June 24, 2017 07:02
Perfect work.
Emmaculate | May 19, 2017 04:56
nice one
Emmaculate | May 19, 2017 04:56
nice
Emmaculate | May 19, 2017 04:55
Your commentsnice
kelvin | April 10, 2017 07:59
That's super great
Jackson | April 06, 2017 12:01
it a good one thank you
Rosebella | February 14, 2017 13:46
on point
LUCY | December 24, 2016 11:00
Nice.
Whitney | November 08, 2016 10:26
very informative
martin | June 02, 2016 18:12
good and educative
LINUS | June 02, 2016 12:48
Very helpful and professional
DERICK | June 02, 2016 06:20
Quite Helpful
Christabel | May 25, 2016 11:30
Wonderful.
Lucy | May 25, 2016 06:12
Very helpful
Alex | February 24, 2016 10:24
nice one