Customer service: Handling of complaints
As a customer if you are unsatisfied with something, what do you do? Most people will complain to the customer service agents.
Whether you are just starting out in a customer service role or are in a customer facing role, your sucess will depend on how you handle the different types of customers. This course will offer you a few useful tips on how to handle unsatisfied customers to help you thrive in a customer service role. Some of these tips include listening and paying attention to the customers, trying to understand their requests or better yet, putting yourself in their shoes.
By the end of the course, you should be able to:
- Develop strategies for managing difficult customers
- Develop communication skills on empathetic listening, defusing conflict/anger and speaking assertively
Be a true friend
You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!Share on Facebook Share on WhatsApp