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Course

Hotel front desk service

30 likes
20 comments
Free
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Course introduction

First impressions are important. Therefore, if you work at the hotel front desk, you have a big role in making sure that guests have a pleasant stay. This course will go through basic things you should know when you work at the front desk of a hotel. Hotels may have different standards and ways to work. You should always make sure you are familiar with your workplace rules.

It will take you about 20 minutes to complete the course.

Course objectives

At the end of this course, you should be in a better position to :

  • Appreciate the expectations and importance of hotel front office personnel. 
  • Appreciate the importance of good etiquette in the hotel front office 
  • Appreciate the check-in and check-out procedures of a hotel.

Skills developed

  • Hosting   Beginner
  • Customer comfort and safety   Beginner
  • Reception and registration (hotel, event)   Beginner

    • Course modules

    Module 1
    Receiving Guests and Shift Change
    Module 2
    Check-in Basics
    Module 3
    Check-out Basics
    Start course

    Be a true friend

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    Comments (19)

    Default profile photo 50

    mercy | August 27, 2018 16:46

    thanks i have learnt alot

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    graca | August 24, 2018 20:20

    Good skills

    Hr2jz8nbjoi0jm6wu0gu

    ELIUD | July 09, 2018 07:29

    dr fuzu with these lessons you are helping some of us especially youths...have learned alot of things ..

    Jrb0f9qzbr5yj419lwut

    Oyungrwoth | July 05, 2018 12:35

    Have learnt alot ..Thanks Fuzu....Am teamFuzu no mater what

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    KIPKIRUI | June 30, 2018 11:37

    Very educative, I have sharpen my skills on customer service. Thanks a lot.

    Vevthsc0mvhzdtpmuwqh

    Fuzu Support | July 03, 2018 06:26

    Hi Kipkirui, that's what we love to hear. Keep sharpening those skills.

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    Mercy | April 16, 2018 09:01

    congratulations!wonderful skills

    Default profile photo 50

    JOHN | March 06, 2018 16:37

    Thanks alot i have learnt much......From John Ochieng at Westwood Hotel

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    Christine | December 14, 2017 20:48

    GOOD CONTENT. IMPORTANT GUIDELINES.

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    Angela | November 28, 2017 17:28

    Good work i have learned alooot

    Ubwp74ccsgrhgjzmrnxz

    SADII | October 19, 2017 08:44

    Thanks a lot it is a good one and helpful

    Evejjsgw7csxfrjodsqm

    Judy | June 15, 2017 10:45

    Awesome is the word

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    Mary | June 03, 2017 20:12

    Soo impressive

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    Titus | June 08, 2016 17:47

    wow! fantastic lesson.

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    Sarafina | May 24, 2016 06:42

    enjoyed and learnt alot thank you

    W07bs54mtm69s1rcgxlv

    Macky | March 30, 2016 17:32

    THANKS AND THANKS FOR THIS GUIDELINE

    M7qohzi0o8doyfym48sn

    Alex | February 24, 2016 10:32

    wonderful skills thank you alot

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    Florence | February 09, 2016 12:21

    Thank you i have earnt alot

    Nyitunkumjedfgbx98un

    Florence | February 09, 2016 12:21

    Thank you i have earnt alot

    Hjepnhqrflwbybtbcbjx

    JOSPHAT | February 04, 2016 07:58

    WONDERFUL SKILLS I HAVE LEARN T A LOT

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