Course

Hotel front desk service

40 likes

23 comments

Free

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Course introduction

First impressions are important. Therefore, if you work at the hotel front desk, you have a big role in making sure that guests have a pleasant stay. This course will go through basic things you should know when you work at the front desk of a hotel. Hotels may have different standards and ways to work. You should always make sure you are familiar with your workplace rules.

It will take you about 20 minutes to complete the course.

Course objectives

At the end of this course, you should be in a better position to :

Appreciate the expectations and importance of hotel front office personnel.
Appreciate the importance of good etiquette in the hotel front office
Appreciate the check-in and check-out procedures of a hotel.

Skills developed

Hosting Beginner

Customer comfort and safety Beginner

Reception and registration (hotel, event) Beginner

Course modules

Module 1

Receiving Guests and Shift Change

Module 2

Check-in Basics

Module 3

Check-out Basics

Be a true friend

You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

Comments (22)

maureen | December 07, 2018 08:01

wow so nyc i have gained some knowledge,thank you

TSANUO | November 16, 2018 09:29

very interesting and gained more skills

Maxwell | October 03, 2018 16:37

Great

mercy | August 27, 2018 16:46

thanks i have learnt alot

graca | August 24, 2018 20:20

Good skills

ELIUD | July 09, 2018 07:29

dr fuzu with these lessons you are helping some of us especially youths...have learned alot of things ..

Oyungrwoth | July 05, 2018 12:35

Have learnt alot ..Thanks Fuzu....Am teamFuzu no mater what

KIPKIRUI | June 30, 2018 11:37

Very educative, I have sharpen my skills on customer service. Thanks a lot.

Fuzu Support | July 03, 2018 06:26

Hi Kipkirui, that's what we love to hear. Keep sharpening those skills.

Mercy | April 16, 2018 09:01

congratulations!wonderful skills

JOHN | March 06, 2018 16:37

Thanks alot i have learnt much......From John Ochieng at Westwood Hotel

Christine | December 14, 2017 20:48

GOOD CONTENT. IMPORTANT GUIDELINES.

Angela | November 28, 2017 17:28

Good work i have learned alooot

SADII | October 19, 2017 08:44

Thanks a lot it is a good one and helpful

Judy | June 15, 2017 10:45

Awesome is the word

Mary | June 03, 2017 20:12

Soo impressive

Titus | June 08, 2016 17:47

wow! fantastic lesson.

Sarafina | May 24, 2016 06:42

enjoyed and learnt alot thank you

Macky | March 30, 2016 17:32

THANKS AND THANKS FOR THIS GUIDELINE

Alex | February 24, 2016 10:32

wonderful skills thank you alot

Florence | February 09, 2016 12:21

Thank you i have earnt alot

Florence | February 09, 2016 12:21

Thank you i have earnt alot

JOSPHAT | February 04, 2016 07:58

WONDERFUL SKILLS I HAVE LEARN T A LOT