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Course

Hotel front desk service

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 14 comments
Free
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Course introduction

First impressions are important. Therefore, if you work at the hotel front desk, you have a big role in making sure that guests have a pleasant stay. This course will go through basic things you should know when you work at the front desk of a hotel. Hotels may have different standards and ways to work. You should always make sure you are familiar with your workplace rules.

It will take you about 20 minutes to complete the course.

Course objectives

At the end of this course, you should be in a better position to :

  • Appreciate the expectations and importance of hotel front office personnel. 
  • Appreciate the importance of good etiquette in the hotel front office 
  • Appreciate the check-in and check-out procedures of a hotel.

Skills developed

  • Hosting   Beginner
  • Customer comfort and safety   Beginner
  • Reception and registration (hotel, event)   Beginner
  • Course modules

    Module 1
    Receiving Guests and Shift Change
    Module 2
    Check-in Basics
    Module 3
    Check-out Basics

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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    Comments (14)

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    Mercy | April 16, 2018 09:01

    congratulations!wonderful skills

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    JOHN | March 06, 2018 16:37

    Thanks alot i have learnt much......From John Ochieng at Westwood Hotel

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    Christine | December 14, 2017 20:48

    GOOD CONTENT. IMPORTANT GUIDELINES.

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    Angela | November 28, 2017 17:28

    Good work i have learned alooot

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    SADII | October 19, 2017 08:44

    Thanks a lot it is a good one and helpful

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    Judy | June 15, 2017 10:45

    Awesome is the word

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    Mary | June 03, 2017 20:12

    Soo impressive

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    Titus | June 08, 2016 17:47

    wow! fantastic lesson.

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    Sarafina | May 24, 2016 06:42

    enjoyed and learnt alot thank you

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    Macky | March 30, 2016 17:32

    THANKS AND THANKS FOR THIS GUIDELINE

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    Alex | February 24, 2016 10:32

    wonderful skills thank you alot

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    Florence | February 09, 2016 12:21

    Thank you i have earnt alot

    Nyitunkumjedfgbx98un

    Florence | February 09, 2016 12:21

    Thank you i have earnt alot

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    JOSPHAT | February 04, 2016 07:58

    WONDERFUL SKILLS I HAVE LEARN T A LOT


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