Hotel front desk service



Course introduction
First impressions are important. Therefore, if you work at the hotel front desk, you have a big role in making sure that guests have a pleasant stay. This course will go through basic things you should know when you work at the front desk of a hotel. Hotels may have different standards and ways to work. You should always make sure you are familiar with your workplace rules.
It will take you about 20 minutes to complete the course.
Course objectives
At the end of this course, you should be in a better position to :
- Appreciate the expectations and importance of hotel front office personnel.
- Appreciate the importance of good etiquette in the hotel front office
- Appreciate the check-in and check-out procedures of a hotel.
Skills developed
Course modules
Be a true friend
You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!


Comments (28)
Register or log in to be able to take the course, discuss about it and like it.
Diana | February 18, 2020 12:48
It is educative
Ojok | December 03, 2019 05:59
Nice one thanks
Apio | July 04, 2019 16:38
I have learnt a lot
Apio | July 04, 2019 16:37
thanks for the lesson
Elizabeth | January 17, 2019 10:52
Great...learnt good skills
John | January 02, 2019 10:24
Hello, nice course. i future offer you graduates certificates so that they can add on there Cv
maureen | December 07, 2018 08:01
wow so nyc i have gained some knowledge,thank you
TSANUO | November 16, 2018 09:29
very interesting and gained more skills
Maxwell | October 03, 2018 16:37
Great
mercy | August 27, 2018 16:46
thanks i have learnt alot
graca | August 24, 2018 20:20
Good skills
ELIUD | July 09, 2018 07:29
dr fuzu with these lessons you are helping some of us especially youths...have learned alot of things ..
Oyungrwoth | July 05, 2018 12:35
Have learnt alot ..Thanks Fuzu....Am teamFuzu no mater what
KIPKIRUI | June 30, 2018 11:37
Very educative, I have sharpen my skills on customer service. Thanks a lot.
Mercy | April 16, 2018 09:01
congratulations!wonderful skills
JOHN | March 06, 2018 16:37
Thanks alot i have learnt much......From John Ochieng at Westwood Hotel
Christine | December 14, 2017 20:48
GOOD CONTENT. IMPORTANT GUIDELINES.
Angela | November 28, 2017 17:28
Good work i have learned alooot
SADII | October 19, 2017 08:44
Thanks a lot it is a good one and helpful
Judy | June 15, 2017 10:45
Awesome is the word
Mary | June 03, 2017 20:12
Soo impressive
Titus | June 08, 2016 17:47
wow! fantastic lesson.
Sarafina | May 24, 2016 06:42
enjoyed and learnt alot thank you
Macky | March 30, 2016 17:32
THANKS AND THANKS FOR THIS GUIDELINE
Alex | February 24, 2016 10:32
wonderful skills thank you alot
Florence | February 09, 2016 12:21
Thank you i have earnt alot
Florence | February 09, 2016 12:21
Thank you i have earnt alot
JOSPHAT | February 04, 2016 07:58
WONDERFUL SKILLS I HAVE LEARN T A LOT