Hotel room service: taking an order
Have you ever called a restaurant or hotel room service and placed an order? Do you remember what kind of customer service you received? The service customer receives over the telephone is as important as face-to-face service. In hotels, guests often want to eat in their room. For food and beverage orders, they contact the hotel room service usually via telephone. The order is then prepared and served in the guest’s room.
This 20 minutes course focuses on taking the orders and forwarding them to the right personnel. Keep in mind that the room service procedures may vary between different hotels. Always make sure you know what kind of conduct is expected of you.
- By the end of this course, you should be in a better position to:
- Appreciate the different aspects of taking orders for Room service.
- Appreciate how to properly take orders from clients in their room
- Appreciate the importance of using appropriate language when interacting with customers over the phone.
Be a true friend
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