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Course

Hotel room service: taking an order

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Course introduction

Have you ever called a restaurant or hotel room service and placed an order?  Do you remember what kind of customer service you received? The service customer receives over the telephone is as important as face-to-face service. In hotels, guests often want to eat in their room. For food and beverage orders, they contact the hotel room service usually via telephone. The order is then prepared and served in the guest’s room. 

This 20 minutes course focuses on taking the orders and forwarding them to the right personnel. Keep in mind that the room service procedures may vary between different hotels. Always make sure you know what kind of conduct is expected of you.

Course objectives

  • By the end of this course, you should be in a better position to:
  • Appreciate the different aspects of taking orders for Room service.
  • Appreciate how to properly take orders from clients in their room
  • Appreciate the importance of using appropriate language when interacting with customers over the phone.

 

Skills developed

  • Customer service   Beginner
  • Food and beverage   Beginner
  • Room service   Beginner
  • Course modules

    Module 1
    Customer Service Over the Phone
    Module 2
    Taking an Order

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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    Comments (18)

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    ATWIINE | May 30, 2018 10:41

    good

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    Kodhiambo | May 14, 2018 06:01

    Love it, its never too late to learnnew things

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    HARRISON | January 11, 2018 14:21

    thks nyc 1

    Default profile photo 50

    JOHN | January 01, 2018 15:37

    Thanks

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    Othieno | June 20, 2017 23:07

    Lovely

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    Janet nelima | June 17, 2017 20:51

    Gorgeous tips, I love it keep it 👆

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    NJERU S. | June 15, 2017 11:21

    Encouraging

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    vincent | June 09, 2017 14:37

    Ausome

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    Jared | June 05, 2017 21:51

    Awesome tip keep on giving such. Thank you

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    CLIFFORD | May 07, 2017 16:19

    Awesome

    Default profile photo 50

    john barasa | April 25, 2017 07:57

    awesome

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    Robert | April 05, 2017 00:01

    Awesome

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    Annet | April 01, 2017 09:56

    I loved it, great training there

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    Elizabeth Gesare | June 02, 2016 10:59

    I have learnt something.that's a good teaching.

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    Titus | May 25, 2016 18:55

    excellent training!

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    Mary | March 23, 2016 19:09

    very nice teaching

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    Crisostom | March 12, 2016 11:40

    the job is good

    Default profile photo 50

    Fred | February 21, 2016 05:25

    Very educative


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