
How to Communicate



Course introduction
Communication is a big part of everyone’s lives, but being able to communicate effectively is a skill that requires practice. Good communication will improve relationships in the workplace, in business, when networking, and with family and friends. Understanding your communication style will help you improve your communication skills. Assertive communication—expressing yourself effectively and standing up for your point of view, while respecting others—can help you when working with clients, negotiating salary issues, bargaining for good prices, and making business deals. Learn how you can be more assertive!
Course objectives
By the end of this course you will be able to:
- Identify three types of communication styles: passive, aggressive and assertive.
- Understand verbal and non-verbal communication.
- Use assertive communication to improve your work when working with clients, during negotiation, and when dealing with conflict.
Skills developed
Course modules
Be a true friend
You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!


Comments (8)
Register or log in to be able to take the course, discuss about it and like it.
Daphine | September 13, 2019 13:57
Hey Ann, so educative and enlightening. Thank you so much
RITA | June 10, 2019 05:46
ooh gosh its amazing thanks i have learnt new aducative terms, God bless you
John | March 24, 2019 16:24
equip my strength
Gideon | November 04, 2018 05:15
Very much educative.!!!.
ISABEL | October 29, 2018 13:50
The videos managed to highlight what assertiveness was. Kudos!
George | April 07, 2018 11:36
wow its real very educative
Victor | February 17, 2018 07:03
The course has enlighten me a lot. Thank you
Kevin | January 17, 2018 08:15
wow i like what i have watched it has teach me alot