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How to have the tough conversations

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Business strategic management

Course introduction

Whether it’s a performance issue or employees conflicts, every manager at some point will not to have the tough conversations. You cannot afford to sweep any issues under the rug as they affect the workplace environment and productivity if ignored or not handled well. Learn a few tips on having those tough conversations in this course!

Who is this for?

Team leaders, managers and senior professionals


Course objectives

In this course we'll see that the key to having successful dificult conversations is preparation.  

By the end of this course you will be able to:

  • Prepare to have the difficult conversations
  • Set clear outcomes for the conversation
  • identify the right environment and moment to have the conversations
  • Acknowledge the other person's perspective

Skills developed

  • Conflict management and resolution   Advanced
  • People management   Skilled
  • Course modules

    Module 1
    How to have the difficult conversations

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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    Comments (1)


    Omondi | February 12, 2019 09:03


    Register or log in to be able to take the course, discuss about it and like it.