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Huduma kwa wateja (good customer service)

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Course introduction

Kazi ya msingi kuhusu masoko ni kutangaza biashara yako kati ya watu wanaoweza kuwa wateja wako na kuwavutia wanunue bidhaa na huduma zako kuliko zile za washindani wako. Mbinu za masoko hukusaidia kutambua ni nani hasa wanaweza kuwa wateja wako, kujua wanapendelea nini, ni nini kinashawishi uamuzi wao wa kununua na jinsi ya kuwavutia kwenye biashara yako.  

Course objectives

Kozi hii itakutambulisha kwenye baadhi ya mikakati  muhimu ya kukusaidia kuwavutia na kudumu na wateja wako. Hili ni jambo la muhimu kabisa kwa mafanikio ya biashara yako!

Skills developed

  • Customer service   Beginner
  • Course modules

    Module 1
    Jinsi ya kuwahudumia wateja wako

    Be a true friend

    You probably know people who are looking for employment and would be keen to learn these skills. Be a true friend and share with them!

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