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Learn basics of working as a Quality Manager

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Course introduction

Quality management can be described as all those coordinated activities that are required to direct and control an organization with regard to quality. In reality, managing for quality is all about recognizing who your customers are and what they need from you both now and in the future. It is about identifying potential customers and markets and how they might be persuaded to use your services or product. It is also about how you deliver your service or product to your customers in accordance with their expectations of quality, delivery, and budget. Not forgetting, of course, that you have to make a profit and plan to meet the expectations of tomorrow’s customers. Most importantly, managing quality is about performance improvement. This means improving the quality, delivery schedule and price of your product or service and improving the systems and processes that deliver them. In this course, you will learn about the job of a Quality Manager.

This course is suitable, but not limited, to process improvement professionals.

Course objectives

At the successful conclusion of this course, you should be in a better position to:

  • Understand what Quality entails.
  • Understand the role and responsibility of a Quality manager in an organization. 
  • Appreciate the importance of Quality assurance in an organization.


Skills developed

  • Quality control and supervision   Advanced
  • Course modules

    Module 1
    The role of a Quality Manager

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    Comments (21)

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    john | December 24, 2017 15:13

    Excellent lesson,thanks Fuzu...!


    Loice | May 29, 2017 17:12

    Excellent!!! Thanks to fuzu


    Nicodemus | September 24, 2017 14:18

    Thinks you to.


    VINCENT | May 20, 2017 07:46

    this is great to be in your word fuzzu!


    Enerst | May 16, 2017 20:27

    Wow 😲 this is great


    James | April 22, 2017 12:39

    thanks alot fusu;my mind is now fully equiped on how to manage my business as a qulity manager i can keep it going on every day without lossing my customers.


    Odhiambo | April 21, 2017 22:05

    If only we collaborated and added AUTOMOTIVE SERVICE TRAINING. MODULES.

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    samuel | April 01, 2017 19:11

    Keep it up good work

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    Ezekiel | February 28, 2017 17:30

    Wow,great lessons.keep it up.


    Kipkemboi | February 10, 2017 08:34

    Its remarkably good and convenient unfortunately there is no Certicates for the sane


    Andrew | February 10, 2017 07:57

    Wow this is a very good development. Now I have a knowledge of quality management. Keep it up Fuzu


    Emmanuel | January 27, 2017 12:25

    thanks fuzu


    Cornelius | January 07, 2017 06:02

    Quite good lessons. Thanks to Fuzi


    STEPHENE | November 30, 2016 11:33

    GREAT..... We planed content


    clement | November 13, 2016 22:00

    Well thats fantastic

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    Jack | November 12, 2016 18:32

    Great lesson being deserved by great people for me am equipped

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    Salome | October 10, 2016 17:18

    Thanks fuzu, now my mind is fully sharpened concerning quality management


    Anderson | October 04, 2016 08:24

    Learning with fuzu is always cirtisfactory.

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    Dave | July 03, 2016 16:43



    Titus | May 19, 2016 14:49

    Learning in a room tends to be expensive... this online free training will really build my prospects. Also,it will be an advantage when writing job application letters


    Nicodemus | September 24, 2017 14:20

    You are right


    andrew | April 29, 2016 17:04

    this is a great lesson.i am now equiped.


    Shay | April 15, 2016 14:15

    The 3 quality perspectives are quite insightful seeing that we are transitioning from ISO 9001:2008 to 2015 version.

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    CHARLES | January 26, 2018 09:31

    where do you work Shay, am trained lead auditor with SGS and working as quality officer

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