Quality management can be described as all those coordinated activities that are required to direct and control an organization with regard to quality. In reality, managing for quality is all about recognizing who your customers are and what they need from you both now and in the future. It is about identifying potential customers and markets and how they might be persuaded to use your services or product. It is also about how you deliver your service or product to your customers in accordance with their expectations of quality, delivery, and budget. Not forgetting, of course, that you have to make a profit and plan to meet the expectations of tomorrow’s customers. Most importantly, managing quality is about performance improvement. This means improving the quality, delivery schedule and price of your product or service and improving the systems and processes that deliver them. In this course, you will learn about the job of a Quality Manager.
This course is suitable, but not limited, to process improvement professionals.
At the successful conclusion of this course, you should be in a better position to:
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