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Customer Service

Customer service is a key element of your daily interactions. We all interact with customers in one form or another- whether you work at the front office desk or are in the back end. Making sure yo...

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How to manage loans and borrow responsibly

Whether it is for personal use, or for your business, borrowing money has to be well thought out in advance. In this module, you will learn some options for borrowing money, understand loan terms, ...

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Huduma kwa wateja (good customer service)

Kazi ya msingi kuhusu masoko ni kutangaza biashara yako kati ya watu wanaoweza kuwa wateja wako na kuwavutia wanunue bidhaa na huduma zako kuliko zile za washindani wako. Mbinu za masoko hukusaidia...

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Je,wewe ni mjasiriamali? (entrepreneurship)

Je! Unajua kuna tofauti kati ya mjasiriamali na mtu wa biashara? Mjasiriamali hutumia ubunifu ili kutatua haja. Kuna ujuzi wengi unaohitajika kuwa mjasiriamali aliyefanikiwa, lakini haya yote yanaw...

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Kutumia mkopa vyema (borrowing wisely)

Sifa za kukopesheka ni nambari ya makadirio ambayo wakopeshaji au wauzaji hutumia kukadiria uwezekano wako wa kulipa  mkopo au deni, kwa kuangalia tabia yako ya huko nyuma. Jinsi sifa zako za ukope...

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Kuweka akiba ya fedha zako (saving money)

Kuweka akiba ni muhimu kwani inakusaidia kutimiza malengo yako maishani.

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Kuweka Kumbukumbu (record keeping)

Kujenga na kudumisha kumbukumbu za biashara ni muhimu. Rekodi hizi zitakusaidia kuchambua faida ya biashara yako, kudumisha uhusiano mwema na wateja na wauzaji, kulinda biashara yako kutoka kwa shi...

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Kuweka malengo (setting goals)

Kozi hii inahusu jinsi ya kuweka malengo ili kufikia azma yako maishani. Tutaangazia jinsi ya kuweka malengo SMART ( SMART ni neno la Kiingeraza linalosimamia Speicific, Measurable, Achievable, Rea...

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Saving Money

Learning how to save money can help you achieve your goals. There are formal and informal ways of saving money, with advantages and disadvantages to both. A smart savings plan puts your needs first...

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Setting Goals

We all have dreams, but it is not always easy to find a clear path to achieve them. Goals help you accomplish tasks and plan for your future success. Setting SMART goals gives you a realistic path ...

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What it takes to be an entrepreneur

Did you know there is a difference between an entrepreneur and a business person? An entrepreneur uses creativity to solve a need. There are many skills needed to be a successful entrepreneur, but ...

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Why Record Keeping is important

Keeping records and learning how to write business ledgers are important for your business, and personal financial management. It might seem difficult (and unnecessary), but basic record keeping is...

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Course objectives

By the end of this module you will be able to;

  • Determine whether entreprenuership is for you
  • Set your goals and an action plan of how you'll achieve these goals
  • Get closer to financial independence by learning how to save
  • Draw more customers to your business through great customer service
  • Borrow wisely